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Dr. Jose Fernandez Is this you?

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6 Ratings • 3 Comments

2.9
  • 2
  • 0
  • 1
  • 1
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Quality Rating

Neutral

Friendly Staff
Promptness
Wait Time
16.7 min
Appropriate Followup
Spends Time With Me
Bedside Manner
Accurate Diagnosis
Easy Appointments

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Showing 6 of 6 Ratings

Great Doctor, staff, not so much

Posted on January 18th, 2017

I needed a cardiology clearance at my PCP's request prior to back surgery. What a disaster!. Since there was only 9 business days to get this done, I hand carried a copy of my EKG and delivered it to one of the practice's office. They seemed to have lost it. I'd rate Dr. Fernandez a 3 or 4 professionally, his staff a negative 3 or 4. I called on successive days, trying to find out where I stood in getting the clearance. I spent an average of 17 minutes on hold before given the opportunity to talk to a human or another machine. I talked with his assistant but didn't get replies to my queries unless I chose the Rapid Response team option. A good practice doesn't force everyone to wait that long. The good ones sort out the calls in the first minute, billing, doctor calling, pharmacy calling, leave a voice mail. Not here. After a week I fired him and his practice after finding a highly recommend cardiologist who understood the need and squeezed me in.

Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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What a gem!

Posted on July 21st, 2015

We visited Dr. Fernandez at the Pima Heart clinic in Nogales AZ. We had two appointments, one for my wife and one for me. Very thorough and professional, glad we made the switch in heart doctors. His pep talk (out of many others) helped me to finally quite smoking.

Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
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Appropriate Follow-up
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One Star

Posted on March 23rd, 2015

Highly recommend dr. Fernandez. Friendly with patient and accurate diagnosis.

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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One Star

Posted on August 15th, 2016

Five Stars

Posted on June 20th, 2015

Four Stars

Posted on November 1st, 2010

Wait time
30.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown
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