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15 Ratings • 5 Comments

4.6
  • 12
  • 2
  • 1

Quality Rating

Highly Dissatisfied

Easy Appointments
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time With Me
Appropriate Followup
Wait Time
16.7 min

Showing 12 of 15 Ratings

What a great Doctor he is, and understanding and most of all he listens to you and your problem and explains everything that he will be doing, and also recovery time that you may need, but the main thing that he does he ALWAYS calls you back. There should be more stars on this chart.

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Dr. Fiore is great and thorough regarding issues/ailments. He explained my problems in detail, answered my questions without appearing to be in a rush, followed up after the procedure and strongly suggested that I call him if I had any further questions.

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Overall poor experience with this doctor

Patients are customers and overall customer service is rated at poor. The procedure was well handled and the interaction yet brief was well managed by Dr. Fiore. But, the follow up call at 11:00 is unacceptable. Imagine a plumber or electrician call a customer at 11pm at night to discuss a project. These doctors need to learn time management and call customer at an appropriate time. The process Dr. Fiore uses to schedule appointments is antiquated. I have no problem leaving a message for a return call to make an appointment but I (again the customer) should not be inconvenienced and have to track down customer service rep to make an appointment. You should hire appropriate amount of customer service representatives to field phone calls or automate your appointment scheduling process like many hotels.Again, interaction and procedure went well but 5 months later still havent had a follow up appointment to see whats the next course of action. Overall experience with this doctor is poor.

Wait time
55 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Dr. Fiore was a real sweetheart to deal with. Explained my problems in detail, answered every question thoroughly without appearing to be in a rush, followed up with a concerned interest after procedure and strongly suggested that I call him if I had any further questions. He has a "bedside manner" that we would wish all doctors possessed!!

Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown
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