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37 Ratings • 18 Comments

4.1
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Quality Rating

Highly Satisfied

Wait Time
15 min
Easy Appointments
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time With Me
Appropriate Followup

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Showing 12 of 37 Ratings

The Doctor is great, not sure what this would be considered

If you need to schedule an appointment, plan on making multiple phone calls over the course of a few days. That’s just to get through to the office. I have no idea why this is an issue. When I’m there, the phones have never been ringing off the hook. There has never been more than a couple people waiting either. The people behind the front desk are okay too. However, not once have I been able to call and talk to someone on the first attempt. It doesn’t matter what time of day either. I have to go there pretty frequently, and problem is so bad that I have turned it in to a little betting game for myself. It takes an average of 6 calls over 2 day to get a pick up. Sometimes it’s more, rarely it’s less.

Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
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Spends Time with Me
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NOT ABOUT THE DOCTOR

I have been seeing Dr. Kennington for approximately 10 years. He is VERY nice. My problem is NOT with the doctor BUT 1 of his receptionists CHRIS! There are others in his office who answer phones BUT it is my unfortunate luck to get her EVERY time I call! She has treated me like a second class citizen ever since I have been going there! She is very hateful on the phone! EVERY time I call I get the same attitude from her! Due to insurance reasons, I had to change doctors. i was originally going to change insurances just to be able to keep seeing him BUT the last time I talked to her was the straw that broke the camel's back! I am hoping the doctor reads this AND does something about her. She SHOULD NOT be answering phones BUT instead in the back emptying pee bottles! I would like to give a pat on the back to DANA who is a kind person in the office.

Wait time
20 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
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To busy to take time with patients

I felt like he is big box medicine He took very little time and when I was concerned about some health issues he did not take any time to answer. I felt like he just brushed me off. I felt like he see as many patients as possible and is on a time clock. Also have problems with billing and noticed when I checked out two other patients were told they owed money. I feel have to show a paid reciet to Mercy billing to prove I paid for my office visit.

Wait time
10 minutes
Easy Appointment
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Friendly Staff
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Five Stars

friendly staff doctor kennington helped me withmy concerns very good doctor

Wait time
10 minutes
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Five Stars

Dr. Kennington is always caring, professional and knowlegeable

Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
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Staff and Appointment

I recently had Influenza A and was told that I would have to wait until Monday to get an appointment - it was Wednesday. Unable to endure my symptoms further, I went to St Luke's Urgent Care. They were awesome and no waiting. I not only had the flu but I had pnuemonia. The front office is poorly run and the needs of the customer seem to be lacking and need an overhaul. I am off again to Urgent Care as I was again today told that I would not be able to be seen until Christmas Eve. 4 days from now.....

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Five Stars

Dr Kennington is a very competent and caring doctor. I have known him for more that 35 years and he has always referred me to the best specialist when I am in need. He has treated me for heart issues, prostrate cancer and many of the aging problems but I am still healthy and happy.

Wait time
15 minutes
Easy Appointment
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impossible to get office to answer the phone

If you're really sick - go to urgent care. I tried calling the office for 1 1/2 hours this morning before finally getting someone to answer the phone. This is not unusual. The phone takes you directly to a hold pattern and you can't tell if you're on hold or if you've been disconnected.

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Straight forward guy

The couple of times I have went to see him I had a positive experience. He was a very straight forward person that gave me the info I was asking about and various options for recovery. I would recommend him to others.

Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Five Stars

Great doctor! went to him for 20 years or so, but moved to az 9 years ago, miss him a lot!

Wait time
5 minutes
Easy Appointment
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Too Busy to Make a Difference

Dr. Kennington is a very nice man; however, he is just too busy to provide adequate care. He hurries in and out of the exam room, and discourages questions. Also, much of the office/clerical staff is rude. Every aspect of the office is like a commercial for the various drug companies.

Wait time
30 minutes
Easy Appointment
Promptness
Friendly Staff
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Five Stars

I have been going to Dr. Kennington for 10 years. So does my husband and son. Great Dr. family practitionaer and family counseler.

Wait time
20 minutes
Easy Appointment
Promptness
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Accurate Diagnosis
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Appropriate Follow-up
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