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21 Ratings • 2 Comments

3.7
  • 10
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Quality Rating

Satisfied

Accurate Diagnosis
Wait Time
10 min
Promptness
Friendly Staff
Bedside Manner
Easy Appointments
Spends Time With Me
Appropriate Followup

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Showing 12 of 21 Ratings

Unhappy with office staff

I had an appointment with Dr. May. The doctor had to cancel the same day. Went to office to reschedule and I felt that I was treated poorly by staff. They were curt with me. It left a bad taste in my mouth and I will find another doctor.

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Trying to make an appointment

I called Dr. Mays office to make an appointment with him. I was told when their was availability. I was then asked by the person on the phone -- I presume a clerical staff person -- if I had previously seen a psychiatrist -- a question I did not mind answering. But I was then flabbergasted, actually shocked, to have her ask me my previous diagnosis and to name all medications I was taking. I am perfectly prepared to provide this information to the doctor, or even on forms I might fill out in the office, but to be asked for this information over the phone by a complete stranger and again someone I believe to be a simple office staff person was outrageous -- especially when I was told I could not make an appointment without providing this information. Isn't this a violation of HIPPA?

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Five Stars

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Five Stars

Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Two Stars

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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