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Dr. Joshua Lau Is this you?

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8 Ratings • 2 Comments

3.5
  • 4
  • 0
  • 1
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Quality Rating

Satisfied

Friendly Staff
Appropriate Followup
Spends Time With Me
Bedside Manner
Accurate Diagnosis
Promptness
Wait Time
45.3 min
Easy Appointments

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Showing 8 of 8 Ratings

Can't even tell you if this Dr is good because

Posted on October 7th, 2013

The front desk staff is horrible. I have been calling for 2 weeks leaving several messages including leaving urgent messages with the answering service and no call back. My kids are behind on their vaccines for school and my son has severe allergies that require an epi-pen which is expired so he needs to be seen. Do they care? No! No call back at.all. Seriously, this is horrible patient care and will be looking in to my options of going somewhere else as soon as insurance gives the okay. I did see 1 of their other doctors last year and he was pretty rude. Plus the staff kept losing the paper they needed to fill out regarding the epi-pen as required by the school and it took them 3 months till I finally showed up in person for it.

Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Four Stars

Posted on May 24th, 2012

I really like Dr. Lau, but I am not a fan of the location of his practice. He is located in a walk-in clinic, which is a good thing, but he often takes walk-ins before his scheduled appointments, making people with appointments wait a long time when they have an appointment. It is difficult to wait when you have a squirmy one year old. Also, there is no separate area for children to wait-- if waiting will be part of the experience, then at least have a waiting room with games and toys for children to play with to keep them occupied.

Wait time
60.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
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Spends Time with Me
Appropriate Follow-up
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Five Stars

Posted on March 6th, 2015

Five Stars

Posted on September 9th, 2014

One Star

Posted on August 19th, 2014

Two Stars

Posted on July 25th, 2014

Five Stars

Posted on December 21st, 2013

Wait time
20 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown

Five Stars

Posted on November 8th, 2009

Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown
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