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Dr. Kelley J London Is this you?

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33 Ratings • 8 Comments

3.4
  • 15
  • 3
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  • 10

Quality Rating

Satisfied

Easy Appointments
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time With Me
Appropriate Followup
Wait Time
19.6 min

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Showing 12 of 33 Ratings

Outstanding Bedside Manner - Extremely Compassionate

I've been Dr. London's patient now for close to 17 years. She possesses distinct qualities that set her apart from all other doctors. I can't tell you how much I appreciate her outstanding bedside manner, compassion, attention to detail, medical knowledge, experience, critical thinking - in short, all genuine qualities that allow you to feel comfortable and confident that your health is in the best of care. Through the most precious moments (i.e. birth of a baby) to very sad personal unfortunate events, she has maintained her excellence in care always! Without a doubt, I am truly grateful for having found Dr. London! (Dr. London took time out of her day, on her own, to call me in order to talk through a very difficult situation - my heart and mind were put so much at ease after our conversation. I thought about how truly remarkable she is as a human being - above and beyond her dr's duties. Thank you, Dr. London, for everything!) If you're searching for a new doctor or new to the area looking for an outstanding OB/GYN, I highly recommend Dr. London!

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One Star

If you don't mind feeling like you are nothing more than a car payment, feel free to visit. 0 beside manner. 0 people skills. Diagnosed me with fibroids and offhandedly stated "oh don't worry honey, we'll just set you up for a hysterectomy and fix you right up. You weren't planning on kids at your age anyway" and then walked out of the room. No explanation of options, no telling me that I had choices...no even asking me if I understood what fibroids were.

Wait time
15 minutes
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Will never return

I have left the practice after 6 years. After my last appointment I left feeling humiliated, angry, and belittled. Dr. London does not listen. She has a classic "get in and get out" mentality, and if you want anything outside of the "norm" she will attempt to bully you to do what she says. It is not a two sided relationship- what she says, goes, which is never okay in this setting. After a disagreement that we had regarding my appointment her demeanor was disrespectful and entitled. Not only did I leave, but I have told my story to others who used to go to Westmoreland who have also decided to change doctors.

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She Doesn't Listen

I carefully explained what I would and would not allow during an exploratory to determine the condition of a fibroid tumor. If it want not encapsulated (entangled with veins, blood supply) and hanging free, then remove it. She said she misunderstood! She didn't listen. I had researched this condition and knew exactly what I wanted done. This woman is not used to a patient who is prepared and knowledgeable. Outcome wasted surgery she left it. I never went back to her.

Wait time
20 minutes
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best obgyn

your the greatest Dr.London

Wait time
5.0 minutes
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One Star

She clearly does not want to practice. She should not be with the public

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Patient's deserve a calming demeanor.

As a healthcare professional I was shocked when this physician took a whole 3 min. to tell me everything inaccurately about me. My husband has NOT had a vasectomy, my IUD does NOT need to come out for 3 more years and she didn't even highlight preventative care that all patients should be aware of. This office is great, this Dr. doesn't seem to fit this practice.

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15.0 minutes
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Great Overall Experience

Wait time
15.0 minutes
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Five Stars

Four Stars

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Five Stars

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One Star

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