Dr. Kelly D Baylan, MD

I reached out for help. I have severe depression. I made appointment on Dr on Demand cause our insurance wants us to use it. The worst Dr ever. Told me to get over my problems and get back to work. I keep having bad thoughts. Our appointment was suppose to be 45 minutes. Lasted 17 minutes... How do you tell a patient just to get over it.

I booked an appointment with this psychiatrist on Doctor on Demand. Not only was she late to the appointment, after reviewing my paperwork, the video call connected to her phone pointed up on the ceiling as she banged away at her keyboard. I figured she must not have realized the call had connected and was finishing up her notes, so I waited a couple of minutes before saying “hello?” No response. After another couple of minutes went by, she ended the call from her end, and I was left without an appointment that day. I know the connectivity issues were not on my end. I had done a speed test prior to the call and I have fiber Internet. There also were not really connectivity issues in general, at least from what I could see. Her video was a little fuzzy, but I could still hear her banging away at her keyboard. She never even tried to talk or say a word to me, and the audio was working, because I could definitely hear her keyboard keys and other background sounds as clear as day. The fact that she couldn’t be bothered to pick up her phone/show her face or try to say hello was extremely disappointing. Psychiatrists are supposed to care about people, and I didn’t feel like this doctor cared about me at all. She was very quick to hang up and leave me in the dust. You’d hope a psychiatrist would show care and concern for their patients, especially when mustering the courage to book an appointment can be hard in the first place. Would recommend avoiding overall. Not sure about her in-person practice, but if you’re using Doctor on Demand (or something other app), I would highly suggest choosing a different doctor. This one has a clear lack of concern for patients and minimal understanding of how to use technology.