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Dr. Kenneth Smith Is this you?

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9 Ratings • 1 Comment

4.6
  • 8
  • 0
  • 0
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  • 1

Quality Rating

Highly Satisfied

Friendly Staff
Promptness
Wait Time
13.8 min
Appropriate Followup
Spends Time With Me
Bedside Manner
Accurate Diagnosis
Easy Appointments

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Showing 9 of 9 Ratings

poor service

Posted on October 3rd, 2011

I regretfully arrived exactly 14 minutes late. When I gave the receptionist my name she just glared at me at said you missed your appointment.. You only have a 15 minute window. When I verified that I was within the 15 minute window she rolled her eyes at me and said ...in an aggravated manner... Ill see if he will see you. I left thinking, doctors always make EVERYONE wait in their office I am within the late policy why am I being treated this way? I received a discharge letter from Dr. Smith stating that I failed to comply with scheduled appointments and walked out of their office....amazing that an office is so bold that they will terminate a customer...the actual doctor would sign his name to a letter and not contact his patient to get more information before making a decision. I guess the letter speaks for itself they do not understand what the word customer service really means. Health Care is very expensive no loss ..Ill find an office that appreciates my business and actually wants to help me.

Wait time
5.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Five Stars

Posted on November 22nd, 2017

Wait time
5 minutes
Easy Appointment
Promptness
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Five Stars

Posted on July 4th, 2017

Five Stars

Posted on April 20th, 2017

Five Stars

Posted on March 26th, 2017

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Five Stars

Posted on June 22nd, 2015

Five Stars

Posted on March 14th, 2015

Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown

Five Stars

Posted on June 14th, 2014

Five Stars

Posted on December 28th, 2011

Wait time
30.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown
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