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Dr. Kenneth W Jones Is this you?

About Dr. Kenneth W Jones

Dr. Kenneth W Jones, MD is a Doctor primarily located in Jacksonville, FL. He has 40 years of experience. His specialties include Surgery. Dr. Jones is affiliated with St Vincents Medical Center Riverside, UF Health Jacksonville and Baptist Medical Center Beaches. Dr. Jones has received 3 awards. He speaks English.

Rating Overview

23 Ratings with 3 Comments

The overall average patient rating of Dr. Kenneth W Jones is Great. Dr. Kenneth W Jones has been rated by 23 patients. From those 23 patients 3 of those left a comment along with their rating. The overall rating for Dr. Kenneth W Jones is 4.3 of 5.0 stars.

Mapbox Map of Dr. Kenneth W Jones

Primary Address

Kenneth W Jones Md Pa

1004 Edgewood Ave W
Jacksonville, FL 32208
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Specialties

Dr. Kenneth W Jones has the following 1 specialty

  • Surgery
  • Expertise

    1 Expertise

  • Surgery

Board Certifications

See the board certifications this doctor has received. Board certifications provide confidence that this doctor meets the nationally recognized standards for education, knowledge and experience.

Reviews

Showing 5 of 23

One Star

Was talked about by the nurse to the office manger She said I had a bad attitude. They would not let me speak to the Dr. They are very unprofessional. Waited over s month for the appointment. I should have known by making the appointment, cause they were rude over the phone.

Friendly Staff
Full Review Rating Breakdown
Great experience with doctor, poor service with office staff

I want to begin by saying that my husband’s experience with Dr. Kenneth W. Jones was excellent. However, he had a lot of trouble during the booking process. It’s important to note that this is my husband’s first experience with any major medical procedure, as shown in his file. His initial appointment with Dr. Jones went smoothly. Dr. Jones was very professional and treated my husband with dignity and respect. He clearly outlined what was wrong and how he would fix it in surgery. The issues began after confirming the date of his surgery with the doctor and the woman in charge of booking appointments. The doctor set the date, as booking lady confirmed it on her laptop. They stated that the booking lady would be contacting my husband with specifics on time and payment. About a week later, my husband called back to follow-up on the details and spoke with the same lady. She stated that she didn’t have any new information and that she would be contacting him. After waiting another week without any contact from the office, my husband both emailed and called the office. He was instructed by another office staff member to call back the next day, as she was out for the day. He called back the next day and was told that there was still no information available. Another week went by (at this point, one week before surgery) and still no contact from office, so he called again. This time the lady told him that his appointment wasn’t on the date stated, but that it was set for two days later. He had to remind her of the date the doctor and she had agreed on, to which she stated, “Ok, I’ll change it back to (the first date he was told).” He asked about payment and she stated that based on what she knew about his insurance provider there shouldn’t be any problems with payment. She ended by saying she would be getting back with my husband as soon as she had more details. A few days go by, (now 5 days away from surgery), and he still hasn’t heard back, so he calls the office again. The lady for the first time informs him that she usually doesn’t call patients with the time until the day before. (That information would have been useful all along.) The day before surgery arrives and still no contact. He calls the office around 10am and the lady replies, “Nothing has changed.” He states, “I haven’t received any information yet.” To which she replied, “Well, I have a confirmation next to your name.” Which implied that he had been contacted with the details. He them informs her that he has not been contacted by the office with any details. She condescendingly states the time and informs him not to eat or drink after midnight. He then had to press for the details about where the procedure would take place. The next morning at surgery check-in I accompanied my husband and learned from the woman at the desk that he needed to be registered with the hospital, which the doctor’s office should have either done or informed him to do. We learned after registration, that the hospital expected either the full payment up front (a couple thousand dollars), or at least about $100 for a deposit. If we didn’t do that, the hospital could refuse service. I’m glad I happened to have my credit card handy. All this to say, as newbies to receiving major medical care, the booking and payment process has been difficult to navigate, but not for lack of trying. I’m not sure what we did wrong on our end, besides being compliant and trusting of this system. On a positive note, we both appreciated Dr. Jones’ care and bed-side manner. I wish office communication was just as good.

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Full Review Rating Breakdown
Patient

Dr. Jones is the best doctors I've encountered.

Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown
Five Stars
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown
Five Stars
  • Awards

    3 Awards

  • Patients' Choice Award (2014, 2009, 2008, 2015)

    Patients' Choice recognition reflects the difference a particular physician has made in the lives of his/her patients. The honor is bestowed to physicians who have received near perfect scores, as voted by patients.

  • Compassionate Doctor Recognition (2014, 2015)

    Compassionate Doctor certification is granted to physicians who treat their patients with the utmost kindness. The honor is granted based on a physician's overall and bedside manner scores.

  • On-Time Doctor Award (2014)

    Vitals On-Time + Promptness Award recognizes doctors with consistent high ratings for timeliness of appointments. The honor is granted based on a physician's overall and promptness scores.

  • Hospital Affiliations

    Dr. Jones is affiliated (can practice and admit patients) with the following hospital(s).

  • Education

    40 Years Experience

  • Weill Cornell Medical College

    Graduated in 1978

  • St Barnabas Medical Center

    Residency

  • Accepted Insurance

    Dr. Kenneth W Jones accepts the following insurance providers.

  • Aetna
    • Aetna Choice POS II
    • Aetna Managed Choice POS Open Access
    • Aetna Signature Administrators PPO
  • BCBS Blue Card
    • BCBS Blue Card PPO
  • BCBS Florida
    • BCBS Florida myBlue
    • Florida Blue BlueCare HMO
    • Florida Blue BlueOptions
    • Florida Blue BlueSelect
  • Cigna
    • CIGNA HMO
    • CIGNA Open Access Plus
    • CIGNA PPO
  • Coventry Health Care
    • Coventry FL Carelink HMO
    • Coventry FL Employer Group PPO
  • Humana
    • Humana Choice POS
    • Humana ChoiceCare Network PPO
    • Humana HMO
    • Humana HMO Premier
    • Humana HMO Select
    • Humana National POS
    • Humana Preferred PPO
  • Multiplan
    • Multiplan PPO
    • PHCS PPO
  • United Healthcare
    • UHC Choice Plus POS
    • UHC Navigate HMO
    • UHC Navigate POS
    • UHC Options PPO
  • View by Location

Locations & Directions

Kenneth W Jones Md Pa, 1004 Edgewood Ave W, Jacksonville, FL

Video

Take a minute to learn about Dr. Kenneth W Jones in this video.

  • Nearby Doctors

    Dr. Kenneth W Jones is similar to the following 3 Doctors near Jacksonville, FL.