Dr. Keri S Wong

Wish I could give negative 5 million stars!! Today was the most exasperating experience I've ever encountered with a healthcare provider. My scheduled appointment was 11:15 A.M. and after waiting an hour and 45 minutes I was finally escorted to an examining room. After waiting another 15 minutes, someone came in wheeling a portable ultrasound device and announced she was doing an ultrasound to see how well I emptied my bladder a few minutes ago. I am formed her that I had not used the bathroom in several hours and that my bladder functions properly it just needs to be "lifted" back into place. She informed me she would have to tell the physicians assistant who would be coming in to speak to me. I was taken aback because I was supposed to see Dr Keri Wong, about scheduling my surgery to correct this very serious situation I'm dealing with at the present time. I showed the "technician" (if that's what she was because she never informed me if she had the proper training to use the ultrasound equipment because quite frankly she seemed oblivious) a photo of the severity of my problem and that I needed immediate attention. Her reply, "we see this all the time". I told her I did not wait two hours to "talk" to a PA. When I made the appointment I was told Dr. Wong would be scheduling surgery and that the purpose of my appointment was to discuss surgery that I so desperately need. This so-called technician looked at me with a blank stare. No response. The only person in the office who appeared to be competent was a young girl named Ashley, at the reception desk, who is very kind. The rest of the staff is oblivious, incompetent and very unfriendly, as stated in many reviews here on this site. I decided to leave and will find another doctor because I will not deal with the total incompetence and lack of understanding. And waiting two hours is ridiculous! If you show up two hours late to a doctor appointment, you will be charged a no-show fee and they will not see you. Who do they think they are keeping patients waiting for two hours! They need to come down to earth and realize that my time is just as valuable as theirs - they are not God!! They really need to get their act together because I spoke to people in the waiting room whose appointments were 15 minutes to thirty minutes to 45 minutes after mine, And they were called in before me but many of them said they had waited over an hour. I don't know how they stay in business - they appear to be totally incompetent and I told them they better not dare bill my insurance company because I was not seen by a doctor or anyone else. And by the way, I snapped a few photos of the examining room that show very unsanitary conditions. Frankly, they did me a favor by forcing me to find another doctor. Stay away stay away stay away

Wish I could give negative 5 million stars!! Today was the most exasperating experience I've ever encountered with a healthcare provider. My scheduled appointment was 11:15 A.M. and after waiting an hour and 45 minutes I was finally escorted to an examining room. After waiting another 15 minutes, someone came in wheeling a portable ultrasound device and announced she was doing an ultrasound to see how well I emptied my bladder a few minutes ago. I am formed her that I had not used the bathroom in several hours and that my bladder functions properly it just needs to be "lifted" back into place. She informed me she would have to tell the physicians assistant who would be coming in to speak to me. I was taken aback because I was supposed to see Dr Keri Wong, about scheduling my surgery to correct this very serious situation I'm dealing with at the present time. I showed the "technician" (if that's what she was because she never informed me if she had the proper training to use the ultrasound equipment because quite frankly she seemed oblivious) a photo of the severity of my problem and that I needed immediate attention. Her reply, "we see this all the time". I told her I did not wait two hours to "talk" to a PA. When I made the appointment I was told Dr. Wong would be scheduling surgery and that the purpose of my appointment was to discuss surgery that I so desperately need. This so-called technician looked at me with a blank stare. No response. The only person in the office who appeared to be competent was a young girl named Ashley, at the reception desk, who is very kind. The rest of the staff is oblivious, incompetent and very unfriendly, as stated in many reviews here on this site. I decided to leave and will find another doctor because I will not deal with the total incompetence and lack of understanding. And waiting two hours is ridiculous! If you show up two hours late to a doctor appointment, you will be charged a no-show fee and they will not see you. Who do they think they are keeping patients waiting for two hours! They need to come down to earth and realize that my time is just as valuable as theirs - they are not God!! They really need to get their act together because I spoke to people in the waiting room whose appointments were 15 minutes to thirty minutes to 45 minutes after mine, And they were called in before me but many of them said they had waited over an hour. I don't know how they stay in business - they appear to be totally incompetent and I told them they better not dare bill my insurance company because I was not seen by a doctor or anyone else. And by the way, I snapped a few photos of the examining room that show very unsanitary conditions. Frankly, they did me a favor by forcing me to find another doctor. Stay away stay away stay away

The two times I have met with Dr. Wong have been good experiences. She is kind and attentive.

Dr. Wong was superb. I went to her after being treated in the ER half a dozen times for severe UTIs and months of trying my best to prevent and manage my tendency to get UTIs. She listened to my background carefully, worked to understand what was going on for me, and helped create a strategy for tackling this issue without immediately resorting to antibiotics (I'm beginning to develop some resistance already). Trying to find a way to be healthy is still going to take some time, but I'm glad I finally found the Doctor who will help me on my path. I've been to enough doctors throughout my life to know when I meet one who is a gem. Also, I got an appointment with her within the week. And she's located in some very convenient places with easy and free parking nearby.