- Friendly Staff
- Wait Time
- Appropriate Followup
- Spends Time With Me
- Bedside Manner
- Accurate Diagnosis
- Easy Appointments
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Have you seen Dr. Lakimerly Coates?
Posted on July 27th, 2017
It's very hard to get anyone to answer a phone in this office and when you do leave a message you do not get a response. The billing department is very unorganized. After receiving a dismissal letter from this office a call was made to the billing department and it was explained that there was an outstanding balance due. It was stated that there had been 3 orange notices that had been sent out. I explained that we only received one and that was while I was on vacation. After many, many attempts to reach someone at this office by phone we then drove to the office only to find it closed on several days. We were finally able to go inside and pay the statement and was told that the account will not go to collections. Surprise to us! They did not acknowledge our payment and I received a dismissal letter because of this? Also, trying to explain this to the biller and I was a bit upset as one would be, she hung up on me. I told her that she should check her records carefully before she sends dismissal letters to patients. This was totally unethical and unprofessional.
Posted on June 14th, 2017
Dr. Coates answered all my questions and listened to all my concerns. She walked me through the process of surgery for my young daughter and put us both at ease. I would highly recommend Dr. Coates to anyone looking for a Dermatologist
Posted on June 12th, 2017
Willing to listen to my concerns and address with options. Had a 20 minutes wait but we'll worth it.
Posted on November 10th, 2016
It's very hard to get an appointment in this place. The phone is never answered and calls are never returned. While things that are going to be done are explained good by the doctor the wait time is ridiculous. And the turn over rate in staff is unbelievable. I see why she goes through so many patients.
Posted on August 27th, 2016
she is very nice and down to earth. she knows what she is doing. she makes you feel comfortable. I think she is fantastic.
DO NOT SPEND A DOLLAR HERE.
Posted on November 30th, 2015
The worst customer service in Rockford as far as the medical field. The doctor may be qualified but the office is insufficiently ran. You will wait an hour for your appointment and you will NOT get through to the office during office hours. They will not send you one bill or follow up over the phone before turning you in to a collection agency. Unethical, rude, and unprofessional.
Posted on September 21st, 2015
Better doctors in the area
Posted on March 6th, 2015
Terrible bedside manner, unorganized staff and very unprofessional receptionist. Find another doctor!
Posted on January 18th, 2015
Posted on September 5th, 2013
Posted on August 13th, 2013
Posted on August 12th, 2013
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