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Dr. Leah A Heap Is this you?

About Dr. Leah A Heap

Dr. Leah A Heap, MD is a Doctor primarily located in Valley Village, CA. She has 34 years of experience. Her specialties include Family Medicine. She speaks English.

Rating Overview

16 Ratings with 5 Comments

The overall average patient rating of Dr. Leah A Heap is Good. Dr. Leah A Heap has been rated by 16 patients. From those 16 patients 5 of those left a comment along with their rating. The overall rating for Dr. Leah A Heap is 2.8 of 5.0 stars.

Mapbox Map of Dr. Leah A Heap

Primary Address

Lakeside Medical Associates

12660 Riverside Dr Ste 310
Valley Village, CA 91607
Get Directions

Specialties

Dr. Leah A Heap has the following 1 specialty

  • Family Medicine

    A family practitioner is a doctor who specializes in caring for people of all ages, at all stages of life. Rather than focusing on the treatment of one disease or patient population, family practitioners are often the doctors that people see for their everyday ailments, like cold and flu or respiratory infections, and health screenings. When necessary, family practitioners will provide referrals for conditions that require the expertise of another specialist.
    The doctors may also provide physicals, inoculations, prenatal care, treat chronic diseases, like diabetes and asthma, and provide advice on disease prevention.

  • Specialty Expertise

    Dr. Leah A Heap has the following 6 expertise

  • Check-up
  • Contraception
  • Family Planning
  • Weight Loss
  • Influenza
  • Immunization

Board Certifications

Dr. Leah A Heap is Board Certified in 1 specialty

See the board certifications this doctor has received. Board certifications provide confidence that this doctor meets the nationally recognized standards for education, knowledge and experience.

Reviews

Showing 5 of 16

One Star

Sorry, I give this doctor no stars except that the review won't post without them (she does deserve 1 star for graduating med school but it takes more than that to be a good doctor).... and though my experience was several years ago (2007-2008), I found her to be rude and blatantly hostile at times. While the office staff and appearance of the facility seemed far more professional and progressively equipped than my previous doctor's office, the level of interest and treatment by Dr. Heap was below substandard and her attitude on more than one occasion border lined as outright angry. Consequently I went back to my former Physician (Dr. Cecelia Madrid), where I admit the office was not up to date nor the level of front office procedure as I often have to drive over there and walk in to schedule an appointment since one might never get through on the phone, but at least they care, they listen, and they try to accommodate your needs by getting tests, meds, or specialists etc. addressed. I might add that my other doctors who were trying diligently to communicate with her regarding my treatment had the same sentiment. There is something to be said for tenderness and genuine concern when you are in a 'caring for people' industry, its called human kindness; that's not something you get with a degree, its something you get from within. All I can say is perhaps she is intelligent and knows something about medicine (not my experience however), but her presence would be more useful in a lab with beakers and machines so she wouldn't have to be bothered with people.

Wait time
40 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
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Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown
A poor experience

Even though I rode up in the elevator with Dr. Heap, she didn't remember seeing me when she finally came to the exam room. Then she spent the whole time looking at a computer screen while asking questions. She looked at my injury briefly, wrote a prescription & told me I needed a complete physical. She has no people skills at all & made me feel as though she didn't care. I will find another doctor who inspires confidence & has compassion to handle my physical exam.

Wait time
40.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown
Steady decline

I have been a patient of Dr. Heap for close to 10 yrs. She is a good doctor, but the practice is terrible. She used to spend time with me, but now seems rushed and under pressure, which then comes out as uncaring. The office has 5 doctors and it is chaos. The staff are awful, and like 1 reviewer stated, you feel like you are bothering them. Receptionist is rude, and will make you wait at the counter when first arriving to finish a conversation with a coworker. This has happened to me twice in the last 3 months, so I assume it happens frequently. It's really a shame because Dr. Heap used to be great. Good luck if you need to talk to her about more than one problem, because she makes you feel like you're bothering her. One time, she actually said to me, "I've got to go!" I replied, I'm a patient too! I'm now looking for a new PCP OUTSIDE of the Lakeside Group.

Wait time
40.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown
Fine doctor and staff

We've had no problems with Dr. Heap or her staff. She's a smart, no-nonsense, well informed doctor.

Wait time
5.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
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Spends Time with Me
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Full Review Rating Breakdown
Doesn't do anything

She is dismissive and regardless of what the problem was just sent me for lab work to get me out of her office. I told her I had a cough for a month and a half, she told me it would go away. I came back with the cough 3 months later and she literally said "you're fine, it's nothing to worry about" then when I disagreed she said that if I didn't like her diagnosis I should find another doctor. I am.

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Full Review Rating Breakdown
  • Education

    34 Years Experience

  • University Of California Davis School Of Medicine

    Graduated in 1984

  • Lac Usc Medical Center

    Residency

  • Accepted Insurance

    Dr. Leah A Heap accepts the following insurance providers.

  • Aetna
    • Aetna Choice POS II
    • Aetna HMO
    • Aetna HMO Deductible Plan CA only
    • Aetna Managed Choice POS Open Access
    • Aetna Savings Plus of CA
    • Aetna Signature Administrators PPO
  • BCBS Blue Card
    • BCBS Blue Card PPO
  • Cigna
    • CIGNA PPO
  • Humana
    • Humana Choice POS
  • Multiplan
    • Multiplan PPO
    • PHCS PPO
  • UHC West
    • UHC SignatureValue Flex1
    • UHC West SignatureValue HMO

Locations & Directions

Lakeside Medical Associates, 12660 Riverside Dr Ste 310, Valley Village, CA
  • Similiar Doctors

    Dr. Leah A Heap is similar to the following 3 Doctors near Valley Village, CA.