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Have you seen Dr. Leslie Emmert-Buck?
poor schedule control
Posted on June 18th, 2010
With a waiting room full of patients, a patient who arrived on the wrong day was squeezed into the schedule and was seen before other patients who were sitting in the waiting room when she walked in. The result was an hour wait before being taken in to the operatory and a total appointment time in the office of 3 hours for a routine annual eye exam.
Posted on August 6th, 2015
Posted on February 13th, 2015
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