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Dr. Linda Lucas Is this you?

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2 Ratings • 1 Comment

3.0
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Quality Rating

Satisfied

Easy Appointments
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time With Me
Appropriate Followup
Wait Time
55 min

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Refusal of Services for an Emergency

Just had the worst experience at the VA emergency room with attending physician Dr Linda M Lucas. My boyfriend had been in pain with a vascular ulcer and has been waiting several weeks for his appointment with a wound care specialist. His PCP had instructed him to go to the ER if he has an increase in pain. He went there this morning and the first physician was very understanding and said he would receive pain medications since his current pain management was not working . But then after waiting several minutes Dr Linda M Lucas came into the room. Without even looking at his wound she refused treatment. When I explained that the pain is causing my boyfriend to get an average of 2 hours a night, shr then said he wouldn't be fit to work his truck driving job and would writecthat in his medical record. When asked what the plan of care was since she was refusing to assess or treat him, she said to continue with ibprofen and was very snarky and dismissive. My boyfriend has been trying to reach his PCP's office all morning and has been unsuccessful reaching anyone to help. So now we are waiting at another Emergency Department . Apparently, Linda M Lucas does not care for their combat veterans.

Wait time
55 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Five Stars

Easy Appointment
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Friendly Staff
Accurate Diagnosis
Bedside Manner
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Appropriate Follow-up
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