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Dr. Marcus W Lum Is this you?

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13 Ratings • 7 Comments

3.7
  • 7
  • 2
  • 0
  • 1
  • 3

Quality Rating

Satisfied

Wait Time
22.8 min
Easy Appointments
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time With Me
Appropriate Followup

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Showing 12 of 13 Ratings

GREAT DOCTOR

I have been a patient of Dr. Lums for over 10 years. He has been there for me and my children. He is excellent at "troubleshooting" ailments that are usually right on. He gives great advice for "well maintenance" and it's always a pleasure going to visit him.

Wait time
15.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Five Stars

Great Service and Staff

Wait time
10.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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One Star

Should have Listened Better and Carefully to the Patients and Do what it Needs to Be Done for the Patients!

Wait time
30.0 minutes
Easy Appointment
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Five Stars

I am a nurse and have seen a lot of good and bad doctors in my times. My experience with Dr. Lum has always been excellant. His nurse is very caring and really goes out of the way to help you. The doctor is just great. He gives great advice and has an excellant understanding of his profession.

Wait time
10.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Five Stars

I don't know what these other buys are talking about. He is an excellant provider and his nurse is great. The office is really busy, but I didn't find any of the staff rude.

Wait time
5.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Find a better doctor's office

Everything that the first comment said is right on the money. Dr. Lum's nurse is so rude and doesn't take care of her patients. The doctor never has a anwser that seems right, like he just makes up something. He just stands there with a blank look on his face. I am going to look for another doctor this month for sure! That whole medical office is rude.

Wait time
40.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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RUDENESS

Everytime to see Dr. Lum waiting period is more than 45 min. The rudeness with his lead nurse was uncalled. Seems real friendly but speaks loud and you can hear her rudeness in the waiting room when you ask the staff how much longer. Did complain to her doctor and never received an apology for something she said that was uncalled for. Dr. stands there looking at you like your dumb and with his smart remarks.

Wait time
60.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Five Stars

Four Stars

Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown

Four Stars

Five Stars

Five Stars

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