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Dr. Mark L Bilowus Is this you?

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11 Ratings • 4 Comments

4.5
  • 8
  • 2
  • 0
  • 0
  • 1

Quality Rating

Highly Satisfied

Wait Time
15.8 min
Easy Appointments
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time With Me
Appropriate Followup

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Showing 11 of 11 Ratings

Great Service

Dr Bilowus and staff were able to see me almost immediately upon being referred to the practice. He explained what non-invasive procedures were available, as well as, their potential success. After each procedures both he and his staff followed up with a phone call to see how I was doing. I was completed impressed.

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Takes the time to ask questions, listen and follow up

He cares about your overall health as well as your urological health. He is very clear when explaining about tests that need to be done, his findings and his recommendations. A very smart doctor that has resolved things that others could not. He stays on top of cutting edge non-invasive procedures such as HIFU and I love that he speaks Spanish. He's my doctor for life.

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Expert in His Field

While a previous review of 1 star seemed to only reference the administrative staff, my experience was just the opposite. Dr Bilowus is extremely knowledgeable. He is courteous and his demeanor is quite pleasant. He also takes extra time to explain everything he is doing during the exam and/or procedure. He makes you feel comfortable and is very thorough. If a further procedure is required he explains every available option and will even refer you to the expert in that particular procedure if desired. He answers every question and is never rushed. Regarding the staff, Mary & Chris are very courteous & helpful. They made every attempt to fit me in, if possible, to see the doctor. One must understand that Dr Bilowus is just a one man practice. It is just him and the two staff members. Naturally, it may take some waiting time in the office to see him due to unforseen circumstances with previous patients. And it may take time to get an appointment, but if there is an urgency, the staff will make every effort to schedule the appointment as soon as possible. In my opinion, its well worth the wait for this expert in his field.

Wait time
25 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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New Patient

It seems as though the ideas of good customer service and pleasant bedside manner have not been taught to the staff at Dr. Bilowus' office. A staff member named Mary, in particular. An attempt to schedule an appointment after being referred to Dr. Bilowus by another doctor proved to be quite upsetting. The referring doctor recommended Dr. Bilowus after learning that a prior Urology office set an appointment six months into the future. (The reason for the referral required a more immediate Urology appointment). Initially, an appointment was scheduled by his staff without incident. A few days prior to the appointment, it was cancelled by the office. Mary called days later to reschedule the appointment and offered a date approximately 2 months out. Inquiries about whether an earlier date could be accommodated and/or a different time of day offered were responded to by Mary in a quite unprofessional manner. Indeed, Mary informed that Dr. Bilowus' office would not a "Good Fit" for us.

Wait time
5 minutes
Easy Appointment
Bedside Manner
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Four Stars

Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown

Five Stars

Five Stars

Wait time
25 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown

Four Stars

Wait time
25 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown

Five Stars

Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown

Five Stars

Five Stars

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