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226 Ratings • 208 Comments

4.9
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Quality Rating

Highly Satisfied

Easy Appointments
Promptness
Accurate Diagnosis
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Appropriate Followup
Wait Time
6.2 min
Friendly Staff
Bedside Manner

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Shady businesses

This place is a joke! To begin, just a few days before my husband's scheduled arm surgery, we find out that they scheduled the surgery at an out-of-network facility. So, we had to cancel and request that they reschedule at an in-network facility, which they did, 2 weeks later. On the day of my husband's surgery that was supposed to take 30 minutes, the doctor came out after 1.5 hours to inform us that the surgery would be more extensive and he had to call in medical supplies from another facility because of the unplanned procedure. He explained how intricate of a surgery or would be and that he hoped my husband would gain his hand strength back but that there were many nerves involved and it was a risky procedure. Yes, all of this being said AFTER my husband is back there, in the middle of surgery, cut open. Then to the money... we had a $2000 deductible. We paid $500 up front to Dr. Ciaglia and the remainder to St. Luke's on the day of surgery. Ciaglia's office bills insurance and then St. Luke's. Insurance pays Ciaglia first and Ciaglia never adjusts the claim to reflect the $500 we paid and Ciaglia never sends us our $500 back. Basically, they were paid in excess and kept our money illegally. In the meantime, St. Luke's showed we paid the $1500 but showed us $500 short of the deductible (that same $500 we paid Ciaglia that he was withholding). Long story short, it has been over a year and they are still giving us the runaround. We have our receipts, insurance has gotten involved, this place is just a shady business. They have the $500 we need to pay St. Luke's and in the meantime, St. Luke's has sent it to collections. Do not do business with this place. You might get one problem fixed but end up with another. Too many good doctors in The Woodlands and Houston area to deal with this.

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Arrogant MD

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Excellent Performance and Personable Patient Care

Easy Appointment
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Wonderful! Very willing to listen and explain

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Awesome, compassionate, knowledgeable

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excellent

Easy Appointment
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Awesome Care!

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very professional and caring doctor

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great surgeon

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great people

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With 5 star review on every question

Easy Appointment
Promptness
Accurate Diagnosis
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Appropriate Follow-up
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left hand surgery

Easy Appointment
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Accurate Diagnosis
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