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Dr. Mark Heaver Is this you?

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37 Ratings • 26 Comments

3.8
  • 24
  • 1
  • 1
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  • 10

Quality Rating

Satisfied

Friendly Staff
Promptness
Appropriate Followup
Spends Time With Me
Bedside Manner
Accurate Diagnosis
Easy Appointments
Wait Time
13.7 min

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Showing 12 of 37 Ratings

Unreliable and Inconsistent

Posted on October 25th, 2017

The Rockwall office is horrible. They can't seem to keep a Physician and the staff seems completely new and unknowledgeable. Dr. Heaver is a Director and does not work in the office at all. When I asked to be connected to him for complaint, they were only able to offer me an Office Manager. I have waited for over 3 weeks to get information on my daughter's test results because their current new Doctor is backed up. I am still having to call and follow up to get the completed results, which they still say "it's been reviewed but there are no notes so I don't have any information to tell you", after their initial call to me after 1 week that they had my results in. Yet, I've had to call 3 different times and only received a partial result from 1 of the 2 tests. This was my 4th call and they are still clueless saying they will call me back. Luckily the tests weren't for anything life threatening or potentially damaging to her. This office is unreliable for anything more than a common cold.

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Very caring and loving bunch

Posted on October 1st, 2015

great office and staff!!!

Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
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One Star

Posted on July 14th, 2015

Very rude staff would not recommend.

Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
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Prompt and friendly.

Posted on June 11th, 2014

Everyone's always prompt and friendly.

Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Staff is usually friendly and helpful.

Posted on June 10th, 2014

Had a pleasant visit today. Staff is usually friendly and helpful.

Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Pleased with overall care.

Posted on June 3rd, 2014

Pleased with overall care. Would tell people about this clinic and staff.

Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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I don't have any complaints.

Posted on May 20th, 2014

I don't have any complaints. Everyone are great. Everyone are friendly and professional. If I ever have a problem I will let you know.

Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Your all very pleasant. Thank you.

Posted on May 12th, 2014

Your all very pleasant and have taken special care of me. Thank you.

Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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It helps out a lot.

Posted on May 5th, 2014

A wonderful office all the time. The staff is patient, professional and understanding. It helps out a lot.

Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Always have a good time.

Posted on April 21st, 2014

Olivia is the best. Elisabeth is the best. Always have a good time.

Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
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Thank you.

Posted on April 16th, 2014

Very pleased with the doctor and staff.

Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Full of joy.

Posted on April 8th, 2014

The staff is great, nice and full of joy.

Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
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