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Dr. Mark Real Is this you?

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5 Ratings • 2 Comments

4.0
  • 3
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  • 0
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Quality Rating

Highly Satisfied

Friendly Staff
Promptness
Wait Time
17.5 min
Appropriate Followup
Spends Time With Me
Bedside Manner
Accurate Diagnosis
Easy Appointments

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Showing 5 of 5 Ratings

Very carding, explains things to you in lay persons words!

Posted on June 28th, 2017

Been going to Dr. Real for 26 yrs., he is a strength forward Dr. who cares, listens to your problems, and will go that extra mile for you! Wonderful bed side manor!

Wait time
30 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Don't judge the doc by the people who answers the phone and makes the appointment

Posted on March 7th, 2013

Dr. Real is a very thorough doctor. He takes the time to listen to my complaint. He is very active in diagnosing the problem and giving the correct care. I must add that the nurses are nice. However, the ladies that work at the front desk answering the phones and making appointments are very rude and disrespectful to the patients. When people are sick the last thing that they need is a person at the doctors office being inconsiderate. Those people should be re-evaluated. The rude people should be terminated because they don't have any people skills. If they don't like working in a doctors office where sick people go then they have no business being there. If they don't like people then they should consider a different career like cleaning toilets because that's where their attitude belongs in a toilet. It's a shame that sick people have mean people to deal with to make an appointment with their doctor. Their phone calls should be monitored for quality. I believe the staff there (the doctors) would be surprised at how these people talk to the patients. It should not be allowed. The bottom line is IT IS HORRIFIC CUSTOMER SERVICE when it comes to the people making the appointments. Sick people go to doctors to be cared for and they should not worry about making an appointment because the person who answers the phone is going to be rude. Dr. Real is a good doctor regardless of the front desk staff. They should have a place to give reviews for the first contact people....meaning the people who answers the phone. I gave 2 stars because the doctor and nurses are great but the people who answers the phone when you call to make an appointment DOES NOT DESERVE ANY STARS...their mean and inconsiderate. Don't let them stop you from seeing the doc.

Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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One Star

Posted on June 28th, 2017

Five Stars

Posted on November 16th, 2015

Five Stars

Posted on April 6th, 2015

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