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17 Ratings • 9 Comments

3.7
  • 9
  • 3
  • 0
  • 1
  • 4

Quality Rating

Satisfied

Accurate Diagnosis
Wait Time
22.1 min
Promptness
Friendly Staff
Bedside Manner
Easy Appointments
Spends Time With Me
Appropriate Followup

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Showing 12 of 17 Ratings

Unfriendly staff

I had the displeasure of speaking to a "Laurie". She was the most sarcastic and condescending human being. She really needs to attend a customer service class.

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no bedside manor

He has the god complex and is always on his phone when your telling him your problems what a rude person. i would not recommend this ego maniac

Wait time
35 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
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Appropriate Follow-up
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Best of the best

Dr. Russo is the best of the best. His academic mind is amazing. He discusses care with you, doesn't just tell you what to do, he actually wants your input! I have been seeing him for roughly 5 years and he is always on the ball and compassionate. I would recommend him to anyone needing a nephrologist.

Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
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Spends Time with Me
Appropriate Follow-up
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Five Stars

Dr. Russo is one of the best Dr.s that I ever had. Enough said.

Easy Appointment
Promptness
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Retired Tax Auditor

Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Outstanding Care

I have nothing but good things to say about Dr Mark Russo. He is a trustworthy and caring doctor. I have been truly blessed to have found him. He was the only doctor that was able to give me a correct diagnosis for my condition. His office staff is always ready to help and assist me with utmost courtesy. It's all about the patient in this office.

Wait time
20 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
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Spends Time with Me
Appropriate Follow-up
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One Star

I found it easy to obtain my first appointment however when I arrived, I found the office staff to be rude and in a hurry to move me through. I waited in the waiting room then waited in the exam room for the doctor. When he arrived he seemed hyper, distracted and in a hurry to move me through their assembly line. I am new to kidney disease and felt so put off, I didn't feel comfortable asking questions. I will never return to him.

Wait time
35 minutes
Easy Appointment
Promptness
Friendly Staff
Bedside Manner
Spends Time with Me
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Patient

Knowledgeable. Patient mannerism.Responds to questions.Seems thorough.Polite, respectful.Interested in being helpful to patient

Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Horribe bedside manner

He is very abrasive...I went to a different kidney doctor after my initial appointment.

Wait time
40 minutes
Easy Appointment
Promptness
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Accurate Diagnosis
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Five Stars

Four Stars

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