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Dr. Marshall Katzen Is this you?

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16 Ratings • 3 Comments

4.3
  • 9
  • 3
  • 3
  • 1
  • 0

Quality Rating

Highly Satisfied

Wait Time
7.5 min
Easy Appointments
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time With Me
Appropriate Followup

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Showing 12 of 16 Ratings

Five Stars

Straight forward, direct, right to the point.

Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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UMASS is a HORRIBLE place to have surgery

Dr. Katzen determined I needed hand surgery. The day of the surgery I waited hours, having not eaten, and could not see because my glasses and every thing else was taken away prior to surgery. I was freezing cold in just a hospital gown, and one staff person after another kept asking me the same questions, DOB, drug allergies, what surgery I was having, and so forth. It was HOURS. I was STARVING, BLIND because I couldn't have my glasses, and had a terrible head ache because no coffee that morning. The wait was very anxiety producing and the anesthesia plan got changed at the last minute. Just NOT a good surgery experience at all.

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Five Stars

I had injured my arm while raking leaves. My primary care physician set the appointment up for me to meet Dr. Katzen at the hospital.. He sent me down for x-rays and when he came back into the room, he said I had arthritis in my neck. I told him that wasn't why I was seeing him. What was the diagnosis for my arm. He said "oh, you have a torn ligament". When I asked what the treatment was he said surgery, but that I was too old. He was actually rude and acted like I was taking up his time. I wouldn't recommend him to anyone.

Wait time
10 minutes
Easy Appointment
Promptness
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Five Stars

Five Stars

Five Stars

Four Stars

Five Stars

Two Stars

Five Stars

Four Stars

Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown

Four Stars

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