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Dr. Marshall T Kim Is this you?

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7 Ratings • 1 Comment

3.3
  • 3
  • 0
  • 2
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  • 2

Quality Rating

Satisfied

Wait Time
13.8 min
Easy Appointments
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time With Me
Appropriate Followup

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Showing 7 of 7 Ratings

Terrible Customer Service

I was referred to Dr Kim's office to obtain a second opinion. I did not mind Dr KIm, and he basically told me what I knew already. However, his office manager was very rude and impolite. Rather than talking to me privately, about my condition, she announced it in front of the other staff and the patients in the waiting room. And was very condescending when I asked her simple questions to clarify things, There was no way I was going to return to that office for followup!

Wait time
20 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown
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Five Stars

Three Stars

Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown

Three Stars

Five Stars

One Star

Wait time
20.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown

Five Stars

Wait time
5.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown
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