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9 Ratings • 2 Comments

3.7
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Quality Rating

Satisfied

Accurate Diagnosis
Wait Time
10 min
Promptness
Friendly Staff
Bedside Manner
Easy Appointments
Spends Time With Me
Appropriate Followup

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Showing 9 of 9 Ratings

Bad Front Office & Doctor experience

Dryer medical dermatology is very bad in customer service. Both patient service and doctor Matt Evans are not compassionate at all. During the bad weather( 3rd day of strong wind chills and bad roads/traffic) in chicago this winter 2014/15 as a patient i have driven for 45 mins and I was late by a few minutes(5 mins) and the doctor says he cannot see me and i have to reschedule the appointment. Even I called 15 mins ahead of appointment time and told the front office about the traffic conditions and said i may be delayed by 5-10 mins and they said okay and they understood the weather. Now, when I came front office said that they have to reschedule . I requested front office to check with the doctor. They said, doctor dont want to accomodate .He was adamant and don't want to listen Very bad patient service from Dryer and this doctor . ON top of that teh front desk asks if i want to reschedule How I will ever visit this guy and this practice again .!

Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Five Stars

he is good

Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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One Star

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Promptness
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