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Dr. Michael Charles Is this you?

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23 Ratings • 5 Comments

4.7
  • 19
  • 0
  • 3
  • 0
  • 1

Quality Rating

Highly Satisfied

Friendly Staff
Promptness
Wait Time
25.1 min
Appropriate Followup
Spends Time With Me
Bedside Manner
Accurate Diagnosis
Easy Appointments

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Showing 12 of 23 Ratings

Visiting Dr. Charles

Posted on August 14th, 2017

Dr. Charles has been my PCP for over 20 years now. He is, by far, the best doctor I have ever had. He is patient, kind, listens to you, doesn't judge, and truly cares. He run behind, which is frustrating, but it is because he is concerned about you, not the time. I just wish he would have better hours.

Wait time
30 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown
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Annoyed Patient

Posted on February 26th, 2014

I had an appointment set for 11:00 a.m. I was there 15 minutes early just in case I had to fill out any paper work. noon came around and I still hadn't been seen. I did notice that there was a sign saying that Dr. Charles was running 30 minutes behind which was fine. I would think if I had to wait longer than the 30 minutes one of the staff memebers would have came out and said sorry but it will be a few more minutes, but no! So, I waited an hour past my schedule appointment and was so upset I asked for my copayment back and left. Me being the patient if I had been late for my appointment I would have had to reschedule and pay for a late charge. But its ok for the Doctor to let his patients wait. All I was looking for was alittle bit of curosity in return. The staff there could keep Dr.Charles patient informed of whats going on if they are running that far behind. When scheduling they need to space each patients scheduling time out better so no one has to wait no longer than 15 minutes an hour is unacceptable. I will be looking for a new doctor.

Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Five Stars

Posted on January 17th, 2013

Open warm bedside manner, easy to talk to

Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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The Best

Posted on April 21st, 2011

Wait time
30.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown

Dr. Charles set the bar high for other family Doctors

Posted on August 8th, 2008

Dr. Charles and his staff are kind, courteous and caring. He always has time for you, listens to what you have to say and is very prompt in getting back to you with test results and returning your phone calls. He never talks down to you or dismisses what you have to say. We love Dr. Charles.

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Five Stars

Posted on February 6th, 2017

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Five Stars

Posted on August 9th, 2016

Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown

Five Stars

Posted on August 2nd, 2016

Five Stars

Posted on July 28th, 2016

Five Stars

Posted on January 22nd, 2016

Five Stars

Posted on September 24th, 2015

Wait time
30 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown

Five Stars

Posted on July 24th, 2015

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown
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