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Dr. Michael E Millstein Is this you?

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10 Ratings • 3 Comments

3.7
  • 6
  • 1
  • 0
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  • 3

Quality Rating

Satisfied

Wait Time
35 min
Easy Appointments
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time With Me
Appropriate Followup

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Showing 10 of 10 Ratings

The Doctor is fine, but Cleveland Clinic is awful!

I just spoke with Tammy Hall, the Cole Eye Institute Financial Adviser. She told me I could not schedule an appointment with my ophthalmologist, Dr. Millstein, because my vision coverage would not be effective until January 1 and it was the Cleveland Clinic policy to not schedule patients who do not have current coverage unless they prepaid for the services. So, basically they expected me to pay for an appointment with my established doctor three months before he provided the actual service. I explained that I needed to schedule the appointment now, because Dr. Millstein get booked up months in advance and that I have been a patient in their office for some years. Nothing that I said mattered. My entire family has been seen by various doctors at the Cole Eye Institute over many years and we have never had an outstanding balance. The Cleveland Clinic has become a corporate entity that cares nothing for the patient and only seeks out ways to generate income. What happened to the Hippocratic Oath? Shame on you Cleveland Clinic and shame on the doctors who continue to work in and condone these kinds of administrative policies.

Wait time
60 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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One Star

I would not recommend this doctor and NEVER see him again. He was rude and unhelpful!

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Excellent review of Dr.

I like the way Dr. Millstein explains all his work. I have had four procedures done over the past several years and have great results each time.

Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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One Star

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Easy Appointment
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Friendly Staff
Accurate Diagnosis
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Appropriate Follow-up
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Five Stars

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