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Dr. Michael P Graham Is this you?

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15 Ratings • 3 Comments

3.4
  • 7
  • 2
  • 1
  • 0
  • 5

Quality Rating

Satisfied

Easy Appointments
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time With Me
Appropriate Followup
Wait Time
37.8 min

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Showing 12 of 15 Ratings

Unhappy with this overall practice

This overall office practice needs much better patient flow coordination. There are extremely long wait times, both on the phone and in person. Not good at all. Staff seems rushed and overloaded. Physicians seem disinterested and overscheduled. Perhaps profit is the driving ethic in this practice. Not good.

Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Thorough care, up to date treatments

My opthamologist recommended Dr Graham for cataract surgery. I was a long time contact wearer and after telling me I needed to stop wearing them for a period of time, then making me wait another week just to be sure, the staff measured my eyes several times to get the proper fit for implants. Dr Graham explained the various implants and suggested I was a good candidate for the ones I wanted. Things moved quickly the days of my surgeries and my results are outstanding. A year later Dr Graham explained the change in my vision and what could be done and when, to correct it. I will return when it's time. The only problem was billing. On arrival for surgery we were told more was owed than we expected. Fortunately we could pay. Later after our insurance paid their portion we got a refund. Then we were billed again then got a refund. Keep receipts and watch the billing.

Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Patient mill- cause for jaded dr?

Disappointed with Dr Graham. He spent a total of 3 min 22sec with me only to prescribe lubricating drops although I explained I already tried them. As he rushed out to the next cash cow- I mean client- he said "just try it again and come back and see me in two weeks." this eye institute is like a patient mill. I felt Dr Graham lacked any sincere interest in listening to my symptoms and attempting to accurately address/assess. I was very disappointed and I will not return. This is a "turn and burn" type of office.

Wait time
25 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Four Stars

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown

One Star

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Easy Appointment
Promptness
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Accurate Diagnosis
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