Filter Vitals Ratings
44 Ratings • 19 Comments
- 28
- 2
- 2
- 12
Quality Rating
Satisfied
- Wait Time
- 17 min
- Easy Appointments
- Promptness
- Friendly Staff
- Accurate Diagnosis
- Bedside Manner
- Spends Time With Patients
- Appropriate Followup
Featured Providers Near You
Filter Vitals Ratings
44 Ratings • 19 Comments
- 28
- 2
- 2
- 12
Quality Rating
Satisfied
- Wait Time
- 17 min
- Easy Appointments
- Promptness
- Friendly Staff
- Accurate Diagnosis
- Bedside Manner
- Spends Time With Patients
- Appropriate Followup
- Most Recent
- Oldest
- Highest Rated
- Lowest Rated
No data
- Most Recent
- Oldest
- Highest Rated
- Lowest Rated
No data
0 stars if possible.
Self-verified patient of Michelle L Cantu - Posted on April 28th, 2021
The office here are the worst, they dont answer the phone, dont call back, Dr.Cantu doesnt sign off of medication until days later if not the next week for her patients with mental health problems. Just not the way to work. Get some new office people and work ethic “Dr” Cantu.
Terrible office staff / doesnt fill scripts
Self-verified patient of Michelle L Cantu - Posted on April 22nd, 2021
As i stated her office staff is terrible. They don’t answer the phone, dont call back, and are rude when you finally get through. And to make it worst Dr.Cantu doesnt fill the scripts. I shouldnt have to wait for my medication for mental health over the weekend when it was sent to her a thursday morning. Very upset.
Five Stars
Self-verified patient of Michelle L Cantu - Posted on July 31st, 2020
Been a patient for just over 3 years. Portal works best for communication and office staff is always helpful and returns phone calls within a reasonable time. No complaints here!
One Star
Self-verified patient of Michelle L Cantu - Posted on September 14th, 2018
This office is the absolute worst when it comes to getting a prescription called in. The office staff lies and tells you it was called in when it never was.
If possible, find another Clinic.
Self-verified patient of Michelle L Cantu - Posted on June 10th, 2018
We have experienced nothing but frustration with this clinic. They do not return phone calls, the rarely answer the phone and when they do, the staff if rude. Getting refills called in CORRECTLY is impossible. If they get called in at all, they are at the wrong pharmacy, in the wrong town, or in the wrong amounts. In the office, the front desk is rude. Once I stood outside window for 10 minutes while the receptionist was on a personal phone call.
Lazy, slouchy
Self-verified patient of Michelle L Cantu - Posted on April 5th, 2018
I thought those with mental illness tend to let ourselves physically go when we need the psychiatrist? Wrong!!! There is a lazy, slouchy male at the front desk that doesn't have an ounce of customer service. Then on the other spectrum is a senior citizen woman that never smiles or looks up to greet you. If it wasn't for the other 2 young females, the office would have to close their doors. PA Keith gets business done and he is much appreciated.
Office nonresponsive
Self-verified patient of Michelle L Cantu - Posted on December 12th, 2017
My insurance company gave me this doctors information and told me that they had crisis appointments for my 12 yo daughter. I called on a Monday and left a message with office. Office message states that call back can take 48 hours. After no return phone call I called again and left another message Thursday morning. It is now the following Tuesday with no phone call. It’s a shame that something as simple as a phone call can’t be done. Especially during a crisis. I will make sure to give my insurance some feedback on this physician.
Five Stars
Self-verified patient of Michelle L Cantu - Posted on November 18th, 2017
She is amazing listens treats you with dignity and respect.
Disappointed
Self-verified patient of Michelle L Cantu - Posted on November 9th, 2017
Dr Cantu doesn’t care about her patients and doesn’t return messages after recommending the portal. Stuff is great but seems to be getting a second staff person often . There’s been one young lady who has stuff with her for many years and i love talking with her but Dr Cantu needs to work on returning messages. Other then that everything is good.
One Star
Self-verified patient of Michelle L Cantu - Posted on March 1st, 2017
I am HIGHLY dissatisfied with this practice, and their staff. They're rude, neglectful, lack communication, and simply do not care for their patients.