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Dr. Michelle Torres Is this you?

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30 Ratings • 5 Comments

3.7
  • 12
  • 7
  • 3
  • 4
  • 4

Quality Rating

Satisfied

Wait Time
15 min
Easy Appointments
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time With Me
Appropriate Followup

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Showing 12 of 30 Ratings

Great doctor - and she speaks English and Spanish FLUENTLY!

Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown

One Star

Horrible staff, no office hours posted, unable to reach office when.

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Bedside manner Horrible

This office manners was not pleasant, Dr. Torres bedside manners was not pleasant, they would never be available when you need a refill are anything.

Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown
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One Star

This office is absolutely horrible about refilling prescriptions! Pharmacy faxed request every day for four days and still no refill. Would never trust this staff with a serious illness!

Wait time
35 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown
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Uncourteous Staff

I think the care Dr. Torres gives to her patients is courteous and precise but I feel that a doctor must have a good support staff also in order for a patient to feel like they have an overall good experience with who they are seeing for their healthcare needs. Sadly Dr. Torres has horrible staff who rarely respond back in a timely manner and front office staff (Maribel) who are rude and should not be attempting to make decisions for patient care when they are not educated or licensed in the medical field ie: RN, LVN or MD to make decisions which impact the healthcare of a patient. To have the attitude of "it's only me and figure it out yourself" is not what medical office staff should ever tell a patient. Lastly Dr. Torres you will never be high rated if your staff is not trained to give good quality care to the patient, which includes front office also.

Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown
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Five Stars

One Star

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Five Stars

Five Stars

Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown
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