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Dr. Mitchell Kaphan Is this you?

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11 Ratings • 4 Comments

3.7
  • 6
  • 0
  • 3
  • 0
  • 2

Quality Rating

Satisfied

Friendly Staff
Promptness
Wait Time
27 min
Appropriate Followup
Spends Time With Me
Bedside Manner
Accurate Diagnosis
Easy Appointments

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Showing 11 of 11 Ratings

Dr. Kaphan excellent doctor

Posted on November 5th, 2015

Although I too have gripes about the management & front desk just have so many people booked at the same times, so the wait can be a while, he's one dr. who is absolutely worth it! He's smart, funny, intuitive and so accurate. I've been to quite a few ortho's before and have severe rhuematoid arthritis, also with past injuries and I've been shuffled around or been just been medicated. Or one Dr. who is the Ortho surgeon to many major sports teams, put in his file to do several surgeries in 2005, but still seeing him in 2010 he hadn't done 'jack'! And refused to see me anymore because I read a page from my OPEN folder. Dr. Kaphan is honest, open, right to the point. He does the correct testing and makes choices TOGETHER with me. It ma take a bit of a wait to see him, but believe me he is TOTALLY WORTH IT!

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Ridiculous amount of wait time

Posted on August 11th, 2015

This is a great doctor but the wait time is ridiculous. The front desk obviously triple books appointments for this doctor which is utterly ridiculously especially for someone who is in a lot of pain. It's not humane to keep people in a waiting room for more than 2 hours for a 10 minute visit. The front desk needs better training when it comes to booking appointments. It shouldn't be about quantity but quality of the visit. He is a great doctor but I wouldn't recommend him to anyone because of the ridiculous amount of wait time.

Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Five Stars

Posted on December 19th, 2014

Dr. Kaphan is very very knowledgeable doctor. I was very happy that I had an opportunity to speak to him for my father. The staff is excellent. The new office looks beautiful. I would recommend everyone. They also have other specialists : neurology, podiatry, eye doctors who performed surgery for my father as well.

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Do not go to this place

Posted on March 13th, 2013

I have never been so disappointed with the level of service received at a doctors office. The staff is not only unfriendly and could care less of the patients but they're also incompetent, I have never seen a group of people in one place who don't know what they're doing. it's been an entire week and they kept shuffling me around to get an mri for my husband, once they were finally able to do that i called to schedule the appointment at the facility, on the day of the appointment i especially called the office to make sure they faxed the referral over (which they had not done) i was told they were doing it it right away. when we arrived at the facility after being able to leave work early to do so we arrive there to find out no referral was sent so they turned us away. and my husband is still walking around with a swollen knee and in pain. So much has happened in this place i don't even know where to begin, they tried to make him get physical theraphy telling me his mri won't be approved without it when it was infact approved, they only went about the approval process when I told them I had worked for an orthopeadic surgeon and I know how everything works. I don't trust this place at all and I certainly don't reccomend anyone in their right mind to go either.

Wait time
5 minutes
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Five Stars

Posted on May 8th, 2017

Three Stars

Posted on March 31st, 2017

One Star

Posted on February 21st, 2017

Three Stars

Posted on February 21st, 2017

Five Stars

Posted on August 3rd, 2016

Five Stars

Posted on October 2nd, 2015

Five Stars

Posted on August 28th, 2011

Wait time
20.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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