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Dr. Muhammad A Memon Is this you?

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41 Ratings • 3 Comments

3.6
  • 20
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  • 9

Quality Rating

Satisfied

Easy Appointments
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time With Me
Appropriate Followup
Wait Time
18.3 min

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Showing 12 of 41 Ratings

Ball dropped too many times

I went to Dr. Memon for a colonoscopy. After my initial visit, they scheduled my colonoscopy and said they would call in the prescription for the prep a few days before the procedure. Two days before my scheduled procedure, the pharmacy still had not received the script so I called Dr. Memon's office. They did not even have me on the books!!! I was promised a call back that day or very early the next morning to let me know if they could fit me in for my scheduled day (for which I had already submitted PTO). By 10am the next day, I still had heard nothing so I called them. I talked to a different person in the office who did not seem to be aware of the issue. They finally agreed to fit me in. When I asked about the prescription, they asked me what it was for so they could call it in. I told them I wasn't sure of the brand and thought they would have that information. They didn't even know what prep they were supposed to call in for me and wanted me to tell them! At this point I was disgusted and canceled the appointment. Too many balls had been dropped and I now wouldn't trust them with correctly performing or reading a colonoscopy. It may just be the office staff, but their unprofessionalism is a very poor reflection on the doctor.

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TERRIBLE CUSTOMER SERVICE

The Doctor is ok, but the staff at the office is HORRIBLE. Unbelievably bad customer service not to mention unfriendly. The staff is impatient and does not follow up, I had to make multiple phonecalls over several weeks and never hear back from them about addressing my issue. Would not recommend anyone to go to this office.

Wait time
20 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Either Not Truthful or Doesn't Follow Up

When I went to Dr. Memon, I stressed that due to the cost - everything would have to be 'in-network'. He assured me that it would be. Instead, he sent the pathology to an 'out of network' friend. I went back and he acknowledged that he told me this. However, a year later, the pathology company is still billing me 30% (the out of network cost). I have spent hours on the telephone with CIGNA to make sure that the pathologist was in network. Since I have spent many hours on this situation, I currently rate Dr. Memon as 'untruthful' and 'fail'. Good medicine does not make up for lack of character. If you can't trust him - why risk your life with him?

Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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