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Dr. Nancy Elsbury Is this you?

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12 Ratings • 2 Comments

2.9
  • 4
  • 1
  • 1
  • 1
  • 5

Quality Rating

Neutral

Friendly Staff
Promptness
Wait Time
31.3 min
Appropriate Followup
Spends Time With Me
Bedside Manner
Accurate Diagnosis
Easy Appointments

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Showing 12 of 12 Ratings

One Star

Posted on November 21st, 2016

My experience with Doctor Elsbury was very disappointing. This doctor has a serious lack of "bedside manners". She came in to the patient room about 45 minutes late both times I saw her and didn't explain what she was doing to me throughout my procedures which is very unlike my normal doctor at Moscow Family Med. Dr. Elsbury hardly even spoke to me. As a patient, I think it is important that doctors are friendly with their patient. I also think it is important to walk a patient through any procedures that are being done to them. Now, my real compliant is her lack of follow-up. Dr. Elsbury TWICE was terrible at following up with results. What I believe this doctor needs to understand is that when a patient is told to expect results within one week, that once a week and a half goes by with no word, that is unacceptable. Twice this happened to me and I had to end up reaching out to my doctor's office to get any information. Terrible terrible patient experience. There was a huge lack of customer service on the doctor's part. I do not recommend.

Wait time
50 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Never again! Beware!

Posted on June 7th, 2012

Beware! This doctor will charge you for an additional appointment for every question you ask during a physical. She will not bother to mention this so you will get a huge surprise that your insurance will not cover in the mail. I asked one question that was not addressed in any way and it cost me $115 that my insurance would not cover. I contacted the insurance company and they practically begged me to file a complaint with the state board of medicine. I will never go to this doctor again. My appointment was rescheduled three times and I had to wait an hour in the waiting room to see her. Then I got 5 min with the doctor and she charged my insurance $300. Ouch!

Wait time
50.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Five Stars

Posted on July 17th, 2017

Four Stars

Posted on May 11th, 2017

Five Stars

Posted on April 18th, 2017

Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown

One Star

Posted on December 4th, 2016

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Two Stars

Posted on October 9th, 2015

One Star

Posted on June 24th, 2015

One Star

Posted on April 2nd, 2015

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Five Stars

Posted on September 24th, 2014

Five Stars

Posted on July 14th, 2014

Four Stars

Posted on May 10th, 2012

Wait time
10.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown
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