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Dr. Nelson W Lum Is this you?

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13 Ratings • 5 Comments

3.2
  • 6
  • 1
  • 0
  • 1
  • 5

Quality Rating

Satisfied

Wait Time
32.2 min
Easy Appointments
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time With Me
Appropriate Followup

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Showing 12 of 13 Ratings

Awful Staff

The staff here is awful. It's nearly impossible to make appointments, and they are very rude. The impression is that we, the patients, are wasting their time.

Wait time
50 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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PATIENT

I CALLED TO RESCHEDULE MY APPOINTMENT, THE NURSE WAS VERY RUDE. I COULD NOT MAKE MY APPOINTMENT BECAUSE OF WORK. SHE SAID I WAS TAKING UP TIME IN THEIR DAY AND WOULD NOT RESCEDULE. THEY JUST LAST A PAIENT .

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Doesn't explain or take time with patients

He didn't take the time to explain anything to me, and I felt like I was being rushed out. After my second appointment and several tests, I still knew no more than I did when I went in. He only did the minimal amount possible and didn't act caring at all. The staff was not very helpful either.

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Five Stars

excellent doctor, compassionate, caring.

Wait time
15.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Unacceptable behavior

Dr. Lum dropped me as a patient with no notice. Receptionist said they no longer take my insurance and refused cash payment in full. Refused to refill my prescriptions. I'm talking about blood pressure meds and insulin. Highly unethical.

Wait time
30.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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One Star

Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown

Five Stars

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