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Dr. Norman Rosen Is this you?

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11 Ratings • 4 Comments

3.5
  • 7
  • 0
  • 0
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  • 4

Quality Rating

Satisfied

Friendly Staff
Promptness
Wait Time
22.2 min
Appropriate Followup
Spends Time With Me
Bedside Manner
Accurate Diagnosis
Easy Appointments

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Showing 11 of 11 Ratings

Where is Michael

Posted on October 17th, 2013

I went to this office for many years. I never saw the Dr. but saw his Practitioner. He was good. Went in for one thing and saw Rosen. He suggested I do blood work and sleep studies. I am now stuck with thousands of dollars in medical debt. People tell me there are kickback scams with these things. He does not even know me. I am so disappointed. Nice clerical staff. I will never go there again.

Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Extremely rude staff! Very unprofessional.

Posted on September 14th, 2013

After one visit, I am completely disgusted with the staff in this medical office. Lorena is the worst of all. She continuously cuts off the patients on the phone. She was rude and condescending from the start. I was put off, not even a courtesy call, after being promised my needs would be taken care of in a timely manner. If you start to give her back some of rudeness, she will yell over and at you, then pass you off to another staff member without even telling you shes doing so. The level of customer service in the office isnt even worth one star. Just appalling. After passing me off again, without even telling me, I was told my language wouldnt be tolerated and was hung up on. I hadnt even used a curse word! They just didnt like being called out on how rude and unprofessional they are. They then went crying to the doctor, telling him how horrible I was. They then called me back to inform me the doctor refused to see me any longer. Why would I want to be seen in that office again??? They make you feel like you and your needs, that they promised to fulfill, are burdens on them. Never again.

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Terrible, rude, abrasive staff

Posted on August 15th, 2013

I cannot give dr. Rosen a review as I did not give him a chance to see me at my appointment. Upon waiting for my appointment i witnessed one of his staff, I believe her name was Lorena, being very rude and unprofessional on the phone with I can only assume was a patient. This employee was so abrasive and degrading to person on the phone just plain nasty. This made me very uncomfortable and I promptly left, Its a shame this doctor let's his staff treat him patients with such disregard and no compassion. This lorena has made a very bad impression on me and I will never go back to his office.

Wait time
25 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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One Star

Posted on October 7th, 2009

DR. Rosen has been an excellent family doctor. Completely satisfied. He cares about the whole person not just the diagnosis.

Wait time
15.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Five Stars

Posted on July 19th, 2016

Five Stars

Posted on May 13th, 2016

Five Stars

Posted on October 17th, 2014

Five Stars

Posted on August 22nd, 2014

Five Stars

Posted on February 27th, 2011

Easy Appointment
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Spends Time with Me
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Five Stars

Posted on February 11th, 2011

Wait time
10.0 minutes
Easy Appointment
Promptness
Friendly Staff
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Spends Time with Me
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Five Stars

Posted on March 25th, 2010

Wait time
5.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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