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13 Ratings • 8 Comments

3.2
  • 5
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Quality Rating

Highly Dissatisfied

Wait Time
27.5 min
Easy Appointments
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time With Me
Appropriate Followup

Showing 12 of 13 Ratings

Used to be kind and friendly

She is a little different now.

Wait time
30 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Competent but Harsh mannered

Was incredibly unkind and blamed elderly lady for being late when in fact it was the website that said the office was not yet opened. So unkind, frustrated to explain questions; the elderly lady is nervous to go back to her and doesn't trust her care. Switching.

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Very Professional, calm and understanding

Always very pleased with office visits, never rushed and very accommodating

Easy Appointment
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Terrible expereince with Dr. Liao

When she talked to her patient, her attitude was very aggressive, no much explanation, just yes or no. She doesn't dress as a professional physician should dress, she looked disorganized and unclean--making me uncomfortable when she touched my eye. She rushed patient out, not answering questions directly. I would not recommending Dr. Liao.

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Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Unacceptable attitude from a doctor; terrible bedside manner

I would not recommend Dr. Liao under any circumstances. She is rude to her patients, refuses to answer their questions when they don't pertain directly to the reason for visit, and rushes them out of the office when she is running behind in clinic, regardless of whether the problem is solved or not. She uses medical jargon with little regard for patient understanding. I find her lack of professionalism to be unacceptable in the medical profession and personally offensive.

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Thorough exam

I find OLivia extremely skilled and thorough. She is clearly very bright and insightful and cares about the health of my eyes. She works quickly, but focus 100% on my needs and best next steps with my various eye challenges. Highly recommend her.

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dr liao's poor work

dr liao did eye surgery on me and inserted an artificial lense. when I returned with triple vision and eye pain she said I shouldn't have expected too much. what's too much, worse vision than I started with? this woman is an insult!! dr pinator(mass eye&ear) did a lense exchange and corrected liao's crappy work. he's the best of the best!!

Wait time
30 minutes
Easy Appointment
Promptness
Accurate Diagnosis
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Appropriate Follow-up
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Great visit

Very courteous staff & Dr. Liao is a real gem!

Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
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