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Dr. Pablo Vivas Is this you?

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24 Ratings • 2 Comments

4.2
  • 17
  • 3
  • 0
  • 0
  • 4

Quality Rating

Highly Satisfied

Friendly Staff
Promptness
Bedside Manner
Accurate Diagnosis
Easy Appointments
Wait Time
30.2 min
Appropriate Followup
Spends Time With Me

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Showing 12 of 24 Ratings

Office Staff: Lack of Compassion for Patients

Posted on September 20th, 2014

My grandmother landed in the Emergency Room, while she was out of town, visiting me. The following morning, I tried to refill her medications at my local Walgreens because she forgot her medicine at home back in Miami. She was out of refills so Walgreens attempted to contact Dr. Vivas’ office. Several hours later, I went to Walgreens and to my surprise, Dr. Vivas’ office had not yet completed the refill request, so I called them. I was immediately met with rudeness, unwillingness to help and a lot of unnecessary attitude. The woman said she would take care of the request and seemed too busy to let me finish speaking. I also needed them to contact my local hospital to transfer her records to Dr. Vivas’ office, since he is her primary physician and she needed to see someone about her medical problems when she got back home. The woman I spoke to cut me off and said “Dr. Vivas is not going to call the hospital.” She then transferred me to medical records so they could deal with my completely unreasonable request. They were just as rude and cut me off mid sentence, inaccurately assuming what I needed. They talked down to me and told me they weren’t going to help me because she needed to sign a form. Throughout this whole ordeal, I was “disconnected” and had to call back three separate times. On the third attempt, I realized that they closed the office two hours early. To make a long story short, they never submitted anything to Walgreens and now, we have to wait until Monday to deal with them again. Total lack of compassion for their patients. Save yourself the hassle and find another doctor. This one is not worth it!

Easy Appointment
Promptness
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Accurate Diagnosis
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Appropriate Follow-up
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Maybe a good Dr., but

Posted on April 26th, 2013

I tried three times to see Dr. Vivas to no avail. The Dr. was unable to keep scheduled appointments including my third and final "first appointment of the day" attempt. It's probably a clue when the waiting room resembles the DMV. The staff was rude, inept and primarily interested in snatching up the patient co-pay. There were files all over the floor. The third time is the charm. Dr. Vivas may or may not be a good physician but he'll not be mine.

Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Appropriate Follow-up
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Four Stars

Posted on November 9th, 2017

Four Stars

Posted on August 27th, 2017

Five Stars

Posted on May 20th, 2017

Five Stars

Posted on May 20th, 2017

Wait time
30 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown

Five Stars

Posted on February 28th, 2017

Five Stars

Posted on February 28th, 2017

Five Stars

Posted on November 20th, 2016

Five Stars

Posted on November 20th, 2016

Five Stars

Posted on March 20th, 2016

Five Stars

Posted on February 28th, 2016

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown
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