Paul E English

My husband started coming to this clinic this year they found he has melanoma, he has the same insurance and he already rich his deductible of the year, they set up his appointment, they call him 2 weeks before to notify him that they changed his appointment and he was ok with that, they set up the new appointment for December 5 (yesterday), he is teacher and he took the day off no paid , he arrived and they told him that they don't take his insurance any more because something to do with credentials between the clinic and his insurance, so unless he pays the amount on full he won't be seeing the doctor, he was trying to figure out why they didn't notify before the day of his appointment, they didn't care at All! they said he has to live the location or they will call the police, I went myself and ask for an explanation and they admitted in a video that was there fault, this please is a joke they don't care about anything is Bad no any kind of costumer service, please find a better… place for a dermatologist, thank you for your time.

Dr. English is one of the best specialists I have seen. He has treated me, my children and family members for a variety of skin issues from acne to skin cancer for the past 10 years. I highly recommend his office. The staff is courteous, we never have a long wait, he takes his time and explains everything in detail. We have seen PAs in his office and they have all been great too. A+

I didn't actually make an appointment because of the rudeness on the phone. Basically, I was told in a rude tone, if I have Obama Care insurance they don't except it. They are actually still under contract with Aetna, they just don't want to provide care to their patients. There are plenty of other doctors in the area, so I wouldn't waste my time with this rude bunch.

Very upset with visit. Was denied an rx because insurance didnt cover it as she states. They did not verify with plan NOR ask if it even mattered to me if covered or not. I wasnt given the option to even pay out of pocket. Drove 40 minutes to visit for 5 minutes with the doctor as a new patient. She lets insurance provide the care decisions instead of her medical expertise...Will NEVER return or suggest to other patients..

I have been a longstanding patient of English Dermatology for over 9 years. Dr. English has had the same providers since I've been going and has added more as they grow. I always get a same day appointment or at least within 24 hours. My last visit they were using an electronic records system, were I can access my file online and make updates whenever I want. Its great! They also have a new nursing staff that is top notch, a huge difference and great improvement. I would recommend this office to everyone -- experienced and professional care.

the first downside to this practice is the employee turnover. the staff is ALWAYS different, even the surgeon has changed three times that I know of. If you are not able to keep your staff and doctors there must be a problem. I can never get through on the phone lines, and if I do get a voicemail nobody ever calls me back. I will NEVER waste my time here again.

I went to the office on 48th street, saw the PA Mindy, who happens to be who my fiance has seen for acne (he has never had a problem) . I went in to have some moles looked at that have changed over the last 6months to a year (larger, discolored, hurting). I have had moles removed before and it was never an issue when the moles have exhibited these changes. I was very clear about the changes and also told her about irritation of the moles from clothing and scratching (like bleeding sometimes when scratched). She looked at them with a magnifying glass and told me they looked fine and sent me on my way. I was confused as to why they were not removed, so i checked the guidelines for dermatologists (the physicians section) about when a mole(nevi) should be checked for melanoma. They recommend a biopsy when a mole has grown, changed color, etc. So why was this a problem? It really just seemed like they didn't want to deal with it because it was not a cosmetic procedure. I wonder… how much they are charging my insurance company (after my $40 copay) to tell me to wear sunscreen and send me home to continue to bleed when i accidentally scratch a mole on my neck. I will not be returning and would not recommend this office to anyone.