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Dr. Paul Henson III Is this you?

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10 Ratings • 3 Comments

3.5
  • 6
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Quality Rating

Satisfied

Friendly Staff
Promptness
Appropriate Followup
Spends Time With Me
Bedside Manner
Accurate Diagnosis
Easy Appointments
Wait Time
33 min

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Terrible Office Staff

My visits with Dr. Hanson were fine. The office staff was my biggest complaint. They left me a message about rescheduling my appointment that I didn’t get so when I showed up they asked me to reschedule and I pleasantly did that. When the lady called me to remind me of my appointment I was at work in a very loud classroom and understood her to say your appointment is at 8:30 but he doesn’t get started till 845 or nine so just be there then. So I showed up at 9 o’clock for my appointment. I was told since I was over 15 minutes late that I needed to reschedule again. So I lost two days of work because of his office staff. They were not understanding at all of the miscommunication in the phone call I received the day before. I immediately went to the parking lot and found a Nother urologist. Doctors offices seem to forget that they’re working for you. I would never have staff like that in my office.

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Helpful

After moving to Chattanooga I was looking for a Urologist and was referred by a friend. Best doc I've had in a while and he is vital to my health.

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Waste

I have seen this dr for 12 years. He was great the first 8 years. Things have really changed. He spends little time with you and never follows up. I have found a new Urologist who is top notch. He takes lots of time with his patients and really cares. I will never send anyone to him again. Especially family.

Wait time
56 minutes
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Wait time
10 minutes
Easy Appointment
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