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Dr. Philip E Gleason Is this you?

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18 Ratings • 2 Comments

3.7
  • 9
  • 2
  • 3
  • 0
  • 4

Quality Rating

Satisfied

Easy Appointments
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time With Me
Appropriate Followup
Wait Time
26.7 min

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Showing 12 of 18 Ratings

Dr .Gleason would be great if you didn't have to deal with his oblivious and lazy office staff.

Today was my second visit with Dr.Gleason . His front office person, Brenda in the Phoenix office put my chart up 20 minutes after I got there. I finally was brought back a half hour after i got there then the Dr. came in 20 minutes after that . The most annoying part was leaving. I had called the office today to find out how much my visit would be , I gave the lady my new insurance info as it had changed since the last visit and she said she would call me back with the total. She let me know on the high end what it would be . Upon checking out the lady, Melissa Pearson(who is sadly the supervisor for that office) asked me what I had done !? She is the one had the sheet in front of her , I was underwhelmed. Then she wanted about 70 dollars more than I had been quoted . I told her I spoke with someone earlier who told me way less. She said "that was with your old insurance info." I said"no , she asked me for the new info and called me back with my estimate !" She had an attitude and I was so angry. I called back the lady I had spoken with about the totals , she ran the info again and came up with the same total. I will be speaking with the office manager and switching my daughter to a different office .

Wait time
50 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Five Stars

Thank You Dr. Gleason for making me feel that my child was the most important to you during our visit.

Wait time
15.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Easy Appointment
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Four Stars

Easy Appointment
Promptness
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Accurate Diagnosis
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Spends Time with Me
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