Dr. Pierre Andre Bruneau, MD

New patient for right hip Very detailed and professional Tried calling the staff 3 times and never received a response or return phone call. Going to HSS - would not recommend. Couldn’t even get a hold of anyone the day after. Horrible patient service Z

VERY THROUGH, EXCELLENT DOCTOR !

Dr Bruneau care is exceptinal. He fixed my hip that another Dr had made error with. He helped to figure out I had a bad infection in my hip joint, and I had surgery and IV antibiotics.My new hip with therapy is doing much be tter.

My experience with Dr. Pierre A. Bruneau was pleasant enough, however, his office staff leaves little to be desired. I had an appointment with Dr. Bruneau today, I called to let them know that I may arrive five minutes late as I was traveling from Stamford to Brewster during rush hour. I left my job at 330 for a 445 appointment; when I looked at my navigator my ETA was 452, my appointment was scheduled for 445. While enroute I received not one but two calls from the receptionist wanting to know what time I would be arriving. When I told her once again that I maybe a little late she placed me on hold and called the nurse, when she returned to the line she told me that the nurse, Ann, had said that if I couldn't be on time I should reschedule, here's the rub, I was in front of the building and I could not get parking because the lot was full and the valet was no where to be found!!!! The fact that I received two calls while driving from the receptionist whose only purpose was… to hurry me along was absolutely insane, seriously who does this? I was extremely stressed not to mention that I could have gotten into an accident. When I finally arrived I was told at first that I would not be seen, however the patient relationship coordinator later advised that the doctor would see me, however, he would see the patients who arrived on time first, which means that I would have to wait until possibly 7 p.m. The only reason I did not make it up in a timely manner was because I could not get parking in their facility! Interestingly enough there was another patient who arrived 5 minutes late and she was put through the same drill. I have had two previous appointments with this doctor and both times he was running late, I patiently waited for him. The office coordinator also mentioned that the doctor sees 1 patient ever 15 minutes, welcome to managed care! The office staff was rude and belligerent and for that reason along I asked for a copy of my file so I can take my business elsewhere. It is amazing how customer service seems to have gone out the window!

Dr. Bruneau ran on time; He explained every part of and why of the procedures during the check up.

Unfortunately he didn't do a good job on my replacement and I ended up having a revision a year later.

Totally botched my replacement.

I know that Dr Bruneau does hips as his specialty but he did a unicompartmental arthroplasty on my right knee. He was very cautious about doing this surgery due to my age but both the doctor and I exhausted every option possible. I would recommend this doctor because he does his homework and will get other doctors involved if necessary

Defintitely inclined to seek second opinion