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Dr. Pothen Jacob Is this you?

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7 Ratings • 1 Comment

4.1
  • 4
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Quality Rating

Highly Satisfied

Wait Time
16.7 min
Easy Appointments
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time With Me
Appropriate Followup

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Showing 7 of 7 Ratings

horrible staff great doctor

I absolutely love Dr Jacob but his staff is horrible. I been a patient 5 years and never had a problem before. I owed a balance and was planning to pay, which I get upper GI work done twice or more a year and I know I need to make my payment before they reschedule me. They usually give me samples with no problem. well because I owed a payment they gave me one box rather than the 5 they usually give me. I told them I would look for another doctor because that wasn't right. They closed out my account without trying to work with me as a long term patient. I would call since they have caller ID they would hang up on me or transfer me to billing voice mail. took them months to provide other doctors my medical records after having to have to call several times when all they had to do was fax over. Dr Jacob and his nurses adored me and if they heard my side of how his office staff treated me I'm sure he wouldn't be happy. For all he knows is they just closed my account due to non payment. I hate having to find new doctors for my rare condition

Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Five Stars

Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown

Three Stars

Five Stars

Wait time
30 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown

Four Stars

Two Stars

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown

Five Stars

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