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horrible staff great doctor
Self-verified patient of Dr. Pothen Jacob - Posted on May 22nd, 2015
I absolutely love Dr Jacob but his staff is horrible. I been a patient 5 years and never had a problem before. I owed a balance and was planning to pay, which I get upper GI work done twice or more a year and I know I need to make my payment before they reschedule me. They usually give me samples with no problem. well because I owed a payment they gave me one box rather than the 5 they usually give me. I told them I would look for another doctor because that wasn't right. They closed out my account without trying to work with me as a long term patient. I would call since they have caller ID they would hang up on me or transfer me to billing voice mail. took them months to provide other doctors my medical records after having to have to call several times when all they had to do was fax over. Dr Jacob and his nurses adored me and if they heard my side of how his office staff treated me I'm sure he wouldn't be happy. For all he knows is they just closed my account due to non payment. I hate having to find new doctors for my rare condition
Self-verified patient of Dr. Pothen Jacob - Posted on August 26th, 2015
Self-verified patient of Dr. Pothen Jacob - Posted on April 22nd, 2015
Self-verified patient of Dr. Pothen Jacob - Posted on June 3rd, 2014
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