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Dr. Richard Bertenshaw Is this you?

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18 Ratings • 6 Comments

4.1
  • 10
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Quality Rating

Highly Satisfied

Friendly Staff
Promptness
Wait Time
20 min
Appropriate Followup
Spends Time With Me
Bedside Manner
Accurate Diagnosis
Easy Appointments

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Showing 12 of 18 Ratings

Dr. Richard Bertenshaw and Maureen McCormick

Posted on May 16th, 2017

Dr.Richard Bertenshaw and Staff is very nice

Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Unprepared - waste of time

Posted on January 26th, 2017

Showed up 40 minutes before my appointment time. I wasn’t seen until an hour and a half after my appointment time! I was the only person in the office and could see the Doctor eating lunch in his office from the waiting room for an hour, clearly wasn't seeing patients. Once I was called back, it was clear that the front desk had not given him the list of symptoms that I had taken time to prepare for the appointment to assist the physician! The doctor came in completely unprepared without the information that was given to his staff. He spent 5 minutes in the room before ordering an exaggerated amount of tests and stated he would call with the results. After completing the tests I waited 2 weeks, still no call. I called the office and left a message without receiving a reply. After 4 weeks I called and finally got someone on the phone that relayed the message to the doctor. When he did return my phone call he tells me the tests are completely normal and recommends I see another physician. It isn't hard to conclude that coming into the appointment unprepared he wasted my time and money and had no clue what he was looking to diagnose! The tests cost over $1600 which insurance only covered $175! To top it off he charged me $450 for those 5 minutes of his time, to tell me NOTHING. Find a physician that will take your medical concerns seriously and come into the appointment prepared and ready to help!

Wait time
60 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
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Spends Time with Me
Appropriate Follow-up
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Excellent Doctor and Staff

Posted on July 5th, 2013

Excellent Staff very friendly and helpful. Dr. Richard Bertenshaw is one of the "Best" doctors I have seen in a long time. Explains in detail, seems very concerned with your health issues. I feel blessed I found him... Thank Dr Bertenshaw and staff !!

Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Four Stars

Posted on October 25th, 2011

The usual receptionist can be abrupt and impatient both on the phone and in person. Really gives a bad impression. Remainder of staff is great.

Wait time
20.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Very easy to talk to.

Posted on October 7th, 2011

This is the third endocrinologist I have tried. The other two were nothing but frightening bad news. Dr. Bertenshaw has a way of explaining things so they don't terrify you. He's been my doctor for 3 years now. My condition is totally managed and completely under control. I have so much confidence in him that my daughter is now one of his patients. He's kind and calming. A winner!!

Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Two Stars

Posted on February 14th, 2011

The doctor is great but his office staff is incredibly RUDE.

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Five Stars

Posted on July 11th, 2017

Five Stars

Posted on March 7th, 2017

Five Stars

Posted on January 3rd, 2017

Four Stars

Posted on August 1st, 2015

Four Stars

Posted on July 13th, 2015

Five Stars

Posted on June 11th, 2015

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