Richard Randolph Maxwell Francis, MD

I was in so much pain. Pain that I have never had in my entire life. I went to Dr. Francis and he discovered I had 3 broken vertebrae’s. He performed a kyphoplasty and filled the bones with concrete. No more pain like I was experiencing. I am sore but so much better. Highly recommend this doctor.

Worst experience I’ve ever had with a Doctor’s office! I have NEVER been to Doctor’s office that overbooks this much. 1st visit. I waited 2 hours after my scheduled appointment time before I was even taken to the evaluation room. I waited another 1.5 hours in the examination room before Dr. Francis decided to make an appearance. 2nd visit. I waited almost 2 hours after my scheduled appointment time and I finally had enough and left. Half of the people in the packed lobby were complaining about having been there 1 hour or more after their scheduled appointment time. Keep in mind that you are contacted twice before every appointment to remind you of your appointment time. The staff wants to make ABSOLUTELY SURE that you arrive ON TIME to your appointment. The takeaway: You must respect their time, but they will not respect yours. ****Update****** I’ve tried for over a week to get my medical records as I will never use Dr. Francis again. Erica (apparently the person that manages medical records) has not responded to multiple voicemails. This is indicative of the type of service you will get at Dr. Francis’s office.

3Hour wait no doctor, asked why, then sent for x-rays, 45 minutes later Doctor shows up, Associate has to read off my symptoms, Doctor examines and talks about problem and further testing, MRI and Nerve test Studies for a tailbone problem. I felt like I was a piece of trash and he had an I am GOD complex. I Believe the excess test recommendations are due to I had good Insurance and he is affiliated with these facilities. Money hungry racketeering. Hired and fired him on same day. Please go see a Neurosurgeon.

Brilliant man with such a kind demeanor.

This Dr don't care about the patients , before he doing the surgery he is nice , after he took your money he don't care anymore , and all the staff in his office are the same no good manner not respect for all the people to go there .

We waited for 2 hours and still hadn't been seen. I refused to stay longer if a doctor books so many people at one time they obviously don't care to give the patient the individual attention and time they deserve to provide quality care.

Dr. Francis is a wonderful man. I'm still recovering from neck surgery but my migraines are gone. I feel very blessed to have him for my Dr. I have had neck and back pain for over 20 years and no one could find anything. God led me to this wonderful man who I've been searching for over half my life. Thank you Dr. Francis and your staff for all your help and kindness.