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Dr. Richard M Kootman Is this you?

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17 Ratings • 4 Comments

4.1
  • 11
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Quality Rating

Highly Satisfied

Wait Time
25 min
Easy Appointments
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time With Me
Appropriate Followup

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Showing 12 of 17 Ratings

THE BEST IN PHOENIX

Dr. Kootman and his assistant Dr. Miller were both very thorough in their reviews of my records. So they had a explicit understanding of every thing first and they asked questions to make sure they were getting enough detail about my conditions to be able to accurately plan a surgery. They listened very well to my explanations and to my concerns and to my questions. they took extra time because I am deaf. They did not rush and they were more than willing to answer questions and very politely and as if they welcomed it. Dr. Kootman asked me what eye would I like to operate on first. And thios was the first time a Dr. gave me a choice all the others I visited darted into the room and right back out. They told me what needed to be done but did not ask my opinion or feedback and were not easy to ask questions to. Only one other was but no where near the ease of communication I had with Dr. Kootman and his assistant Dr. Miller.They are a wonderful team and a caring team. I was not tested any where near the extensive testing that Dr. Kootman did at any other clinic for my cataracts. I like the way Dr. Kootman thinks!! Another Opthalmologist thinks so highly of Dr. Kootman that he asked Dr. Kootman to do surgery on his wifes cataracts.

Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
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One Star

every time I saw Dr Kootman he always suggested that I have certain procedures before my cataract surgery. I paid out of pocket $4000 for these procedures. I always felt that he constantly wanted more money for one procedure or another. I feel that I was remiss in not getting a second opinion from another licensed surgeon.

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One Star

My cataract surgery went well, although on the second eye I waited on the gurney for two hours. Speaking of waiting, I never saw him in his office unless I waited atleast an hour (one day it was two hours and I didn't see him until I told them I was leaving); and that was calling first to ask if he was running on time and being told he WAS. He basically acted like I was a dummy when I asked him questions and rushed through his visits with me. Male patients liked him better, although they waited hours in his office also. Female people skills were zero with me, and I'm an intelligent, educated woman.

Wait time
60.0 minutes
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Five Stars

Dr. Kootman was recommended by my eye doctor. After my cataract surgery in both eyes, I can now see at distance and near without glasses! He is a miracle worker. I have recommended him to my friends as well as my family.

Wait time
10.0 minutes
Easy Appointment
Promptness
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