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Dr. Richard L Lautzenheiser Is this you?

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7 Ratings • 3 Comments

5.0
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Quality Rating

Highly Satisfied

Wait Time
11.7 min
Easy Appointments
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time With Me
Appropriate Followup

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Showing 7 of 7 Ratings

Nice doctor but the staff has a real attitude problem

Once you get through to the call center...like after a 5-10 minute hold, the staff acts like they are doing you a favor. Same can be said of front desk staff. Also, my files were mixed up without another patient and I was being told inaccurate information. I think they need to be reminded that you wouldn't be going to a doctor if you were 100% healthy and that a little bedside manner before you see the doctor would be appreciated

Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
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A doctor who truly cares about his patients

The Dr had amazing bed side manners. He took a lot of his time during my visit understanding me and my condition. He and his staff were wonderful and I would recommend him to anyone.

Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Appointment

Dr. L is always on schedule. I'm taking back at the scheduled appointment time. He come in withing 5 minutes.

Wait time
5.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Five Stars

Five Stars

Five Stars

Five Stars

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