- Easy Appointments
- Friendly Staff
- Accurate Diagnosis
- Bedside Manner
- Spends Time With Me
- Appropriate Followup
- Wait Time
Share Your Experience
Have you seen Dr. Richard M Liu?
Rude and arrogant
A review by a patient that verified they have visited Dr. Richard M Liu - Posted on November 18th, 2017
I needed a surgery on my nose to improve my breathing and I asked if it is possible to correct the tip of my nose at the same time. Dr. Liu said yes he could and he is not even charging for that this year. I thought it was perfect and I scheduled the surgery date. My surgery was already planned, I had my pre-op appointment when I tried to ask as many questions as I could but Dr. Liu's answers were very short and with an attitude as if he was annoyed by my questions. He didn't show any photos of his before and after work, he didn't even explain on the diagram what exactly will be done to improve my breathing. Also he told me that for external work on my nose he will have to make incisions all across the nose. I left and did some research online and found out that surgeries are done two ways: closed or open. Closed - no incisions. Opened - one small incision - cuts across the columella only. I called the doctor’s office next business day after my pre-op appointment to see if I can address couple of my concerns and I sad I can even stop by any time during next three days before surgery. They called me back and told me that they talked to Dr. Liu and he doesn't answer any questions over the phone and he completely booked all two days that he worked before the surgery. They told me that in this case I need to cancel! I was waiting for several month to schedule the surgery and three day before the surgery they told me to cancel it because they don't have time to answer my question! So I cancelled it, had nothing else to do... I have only one nose and I don't want to have scars all over it for the rest of my life that Dr. Liu said would be visible! I scheduled another appointment to come and address my questions. It was something! I have never heard any doctor talk this way. He was rude, didn't really care to listen what I have to ask or say. He said its too bad that I cancelled the surgery because next year he will be charging for external cosmetic work. I was asking to show me on the diagram what exactly will be done for improving my breathing and he said he doesn't have any diagram because its inside of the nose. He didn't want to explain what procedures would he be during the surgery. I had to ask several times same question to get any answer. Finally he showed a little on the diagram and briefly mentioned what will be done. When I asked why you have to cut all across the nose when I researched it could be done even without any incisions or one small cut across the columella - he said nobody is doing closed (no incision) surgery for 15 years already. And right after that he said that I am not understanding him and he will find me another doctor who does what I need with no incision. Seriously? I was just told a minute ago that nobody is doing it for 15 years already?! When I asked if he has any photos of how incisions will look like after surgery he said that he is not charging for it and this is why I don't get to look at any photos! Very unprofessional. Rude and arrogant. I am glad I cancelled. Will be looking for a different doctor.
A review by a patient that verified they have visited Dr. Richard M Liu - Posted on June 7th, 2015
My mother n law was prescribed a pill for something she did not need!! She had ringing in her ear and he gave her anti depressant. She could not function normal for days and thought she was going to have a heart attack.
A review by a patient that verified they have visited Dr. Richard M Liu - Posted on February 7th, 2015
Self-verified patient of Dr. Richard M Liu - Posted on February 5th, 2015
If you are in need of a Ear, Nose, Throat Doctor, DO NOT go to Dr. Richard Liu. He is an extremely rude, snobbish, arrogant , vindictive and haughty person ! The worst experience I have ever had with a medical professional. Never witnessed a doctor yelling in your face and threaten you !
A review by a patient that verified they have visited Dr. Richard M Liu - Posted on January 4th, 2014
I was afraid to visit a surgeon because in the past all they would recommend would be surgery. I was pleased Dr. Liu took an interest in my overall health more of a holistic approach. He was thorough with testing and excellent with explaining everything. The diagnoses was a pleasant surprise since I feared the worse, possible vocal nodules or polyps. I was happy to leave with no future appointment necessary just a phone call for follow up in a month.
Self-verified patient of Dr. Richard M Liu - Posted on May 10th, 2013
Dr. Liu was recommended to me by a nurse practitioner at my primary care office. At the appointment he was courteous, interested in my symptoms, asked questions that I would not have thought of concerning my symptoms, gently examined my sinuses, while making a video and then not only showed me the video but also explained his diagnosis to me in terms I could easily understand. He made notes for me and prescribed what I needed. My experience was all favorable and I would recommend him to anyone who needs an ENT doctor.
Self-verified patient of Dr. Richard M Liu - Posted on November 30th, 2012
This doctor is Excellent. He solved in two visits the problem I had for 6 years. He was the ultimate professional during my visits and took time to explain the issues to me. I would definitely recommend this doctor to anyone.
Dr. Liu is great!!
Self-verified patient of Dr. Richard M Liu - Posted on November 8th, 2012
Condescending and Rude!!!
A review by a patient that verified they have visited Dr. Richard M Liu - Posted on October 13th, 2012
Dr. Liu spoke in a very condescending manner and did not listen at all to my complaints and concerns. He was rude with no compassion! He gave me no answer to my problem and yet, kept rescheduling time and time again with no solution or results. I would not recommend him!!!
Illogical office policy
A patient who verified they visited Dr. Richard M Liu - Posted on August 28th, 2012
I was never able to make an appointment with this Dr. at Ear, Nose and Throat Associates in Fort Myers, Fl because they insisted on getting my social security number in order to process an appointment. I told them I was paying cash and my SS number was not necessary but they continued to tell me it was their office policy. I asked, "What if I wasn't a US citizen and had no SS number?" The office manager told me I would then be required to bring in a passport or birth certificate. I told her I would bring in my passport then since I didn't want to divulge my SS number to which she refused to make an appointment for me. In this day and age of needing to protect one's identity, I find it ridiculous that this clinic would have such a policy. I left two messages for Dr. Liu to call me back and it has been ignored. The lack of logic, care and empathy from the staff and Dr. leads me to stay clear of such a place.
A review by a patient that verified they have visited Dr. Richard M Liu - Posted on April 20th, 2012
worth going too!
A patient who verified they visited Dr. Richard M Liu - Posted on April 15th, 2012
Dr. Richard M Liu is similar to the following 3 Doctors near La Mesa, CA.
- Facelift Facts about facelifts, including the different types of procedures.
- Home Allergies Facts about indoor allergies, including symptoms & common allergens.
- Seasonal Allergies Facts about seasonal allergies, the different types and the symptoms.
- View All Care Guides Prepare for your next visit with our extensive library of Care Guides