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Dr. Richard N Cross Is this you?

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19 Ratings • 5 Comments

3.8
  • 11
  • 1
  • 3
  • 0
  • 4

Quality Rating

Satisfied

Wait Time
22 min
Easy Appointments
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time With Me
Appropriate Followup

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Showing 12 of 19 Ratings

Clinic has Moved

Excellent surgeon; really nice person; good bedside manner. My knee replacement healed much faster than expected.

Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Not available for after hour care

I have been a patient of Dr Cross for over 15 years. Previously satisfied with him & his work (2 joint replacements and several other surgeries). Recent total knee replacement surgery has resulted in several after hour issues. Even the local emergency room was unable to Reach him after numerous calls. No other orthopedist would consult because he has No backup. After 6 hours at emergency room (Friday night) I was sent home with a generic antibiotic & the hope to reach him Monday Very upset that his website says RNC Group...can't find the "group" & it states that there will always be some o e to take calls Hope he can correct these issues because he is a talented surgeon

Wait time
60 minutes
Easy Appointment
Promptness
Friendly Staff
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Knowledgeable in his field

Great , would recommend him

Easy Appointment
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One Star

Great staff. Misdiagnosed problem. Thought he was doing a procedure other than the one he was suposed to be doing and as a patient had to remind him even 1hr prior to surgery. Problems are now worse and he says it's all in my head I'm fine after 1 appointment talking for 10min. Would not recommend to anyone.

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Pleased shoulder patient

Absolutely wonderful surgeon and overall experience! I listened to my Mom and got more than one opinion before choosing Dr. Cross as my shoulder surgeon. I AM SO VERY HAPPY WITH MY CHOICE! My rotator cuff repair is healing months sooner than anticipated & actually feels better now than my other shoulder (both shoulders had tears but we decided to operate on the worst one for now). Dr. Cross was thurough in explaining things to me that there was going to be a certain amount of pain during initial recovery so when it happened, I wasnt afraid. He also explained everything else and answered all of my questions in ways that made sense! When the time comes to have my other shoulder worked on, I will continue to use Dr. Cross :)

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Five Stars

Wait time
25 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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