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Self-verified patient of Dr Robert Barker - Posted on July 16th, 2015
I cannot believe how awful the experience with this particular medical office has been. Mr. Wilkinson as a person & provider is superb. He is very kind, and very thorough. However, I believe that the full scope of a good practice goes from the housekeepers, to the nurses, to the front desk, triage, & so on. Every other part of the office is lacking in every aspect, but most importantly the treatment of their patients. The women at the front desk are hateful, unfriendly, & unhelpful. His assistant "Dan" acts as though the patients are a burden & a bother to his time- News Flash Dan*** you are paid to be "burdened" by your patients. If you don't like it, perhaps you should be a greeter at Walmart, as that seems a little more fitting for your personality.*** When needing a prescription refill, patients are expected to do it through their pharmacy so that the pharmacy can then fax to the office for refill authorization. That is a great idea, if Parkway followed through. The pharmacy reported that every experience they have with Parkway is negative, sometimes having to refax things 4 times & often having to "loan" out medication to patients. When patients call the office with a problem, such as prolonged constipation after a history of bowel obstruction & Dan promises to call back by end of day- as of 3 days later, no return call. After also being discharged from a 4 day hospital stay & told to follow up with primary care within 1 week, still no return call after A WEEK. Mr. Wilkinson repeatedly apologized for the office after being made aware of the situation. I am speaking on behalf of my mother. I am her Healthcare Power of Attorney. I corresponded with the Clinical Manager, "Brooke" via email about the situations to begin with. 2 different situations where the office had dropped the ball, and she was very apologetic and helpful. She assured me this would not happen again. Of course, it did. So, I went to the office and spoke directly with "Betsi Malone", the Practice Manager, simply trying to resolve these issues together. She shared my anger & she too apologized repeatedly for the treatment my mother had received. She gave me her card and asked me to call her directly with any more issues. Guess what? Not even two weeks later, I have had to call her yet again to explain the short comings of her office staff. She stated that it was inexcusable & that the Director needed to be involved in the resolution. I couldn't agree more. She stated that said director would call me "by tomorrow"; can you guess who hasn't called? Oh, and my mom still hasn't been called back about the issue she called in with on MONDAY morning, it's now Thursday afternoon. It's really a crying shame. I believe that these providers are good ones Dr. Barker is the CMO. I have known his family for a long time, as I went to school with his children & actually dated his son. However, I have no choice but for my mom to transfer her care. I cannot stand by and watch her be subjected to medical negligence. If I had it my way, she would have changed Primary Care offices after the second incident, but she just kept hoping it would get better. Unfortunately, it has gotten substantially worse. My question is, what happens to the patients that do not have someone advocating for them? Are they brushed under the rug & forgotten about too? This is absolutely the most unprofessional & unethical office that I have ever experienced & I wouldn't send my dog there for a broken toenail. Do yourself & your health a favor and choose another office, because you would be better off getting your care from the witch doctor underneath the Westgate bridge.
Self-verified patient of Dr Robert Barker - Posted on February 27th, 2014
I have had experienced and had exposure to a slew of medical professionals in my lifetime, including family that have medical credentials, to include neighbors in wash, DC, that were physicians, but few lack the down to earth approach and medical knowledge and diversified experience that Dr. Barker offers his patient, because he puts the patient first. Prompt, accessible, knowledgeable and experienced
Self-verified patient of Dr Robert Barker - Posted on July 16th, 2014
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