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Dr. Robert R Byrne Is this you?

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16 Ratings • 4 Comments

4.0
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Quality Rating

Highly Satisfied

Easy Appointments
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time With Me
Appropriate Followup
Wait Time
43 min

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Showing 12 of 16 Ratings

Very good doctor.

Came highly recommended and lived up to reputation to treat my prostate cancer. Thoughtful, talented and honest doctor. Lots of information about my condition and procedures needed to get me well again. Surgery followed by radiation and I am 5 years cancer free. Great staff. Everyone I dealt with has been first rate.

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Terrible Staff, good Doctor

While I believe that Dr. Byrne is a good surgeon, you're treated like cattle in his office.

Wait time
56 minutes
Easy Appointment
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Friendly Staff
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Avoid this practice at all costs

Full disclosure: Most of my complaints are not necessarily related to the quality of the actual medical treatment, but rather the practice in general. First of all, patients are instructed to arrive 20 minutes prior to the appointment time, and in 6 visits to this practice my wait time has never been less than 45 minutes from the scheduled appointment time to be called from the waiting room (meaning that I've waited at least 1 hour to move to an exam room). Second, despite the fact that there seems to be at least 10 office members chatting and milling about, it is a 50/50 proposition to reach a human being on the phone, and it's virtually impossible after about 3pm. Messages take days to be returned, and on one occasion a staff member called 4 days later to discuss a medication that I hadn't been prescribed. The final straw was waiting nearly two hours for a follow-up to a CT scan only to discover that no one had bothered to read the CT yet. If you have other urology options, try them first.

Doctor's Response

Thanks for your review. Drs Ellison, Walton and myself (Dr Byrne) are no longer affiliated with the previous practice, and have formed a new practice with the goal to provide excellent urological care to Athens and surrounding communities while trying to avoid the frustrating issues you outlined.

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56 minutes
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Friendly Staff
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Finally a doctor who really communicates!

Very pleased. He is not only a good listener, but communicates issues extremely well. Couldn't be more pleased with him.

Wait time
40.0 minutes
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Five Stars

Wait time
20 minutes
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