Roya Rakhshani, MD

I liked her a lot

I'm so angry with this doctor's office. I was a patient a year and a half ago. I had bloodwork ordered by Dr. Rakhshani (who, I must say, was very warm and pleasant as was her nurse). I called for the results soon after and was told by the receptionist that everything was negative. So I spent the next year and a half dealing with my issue, telling other doctors I tested negative for what it seemed to be, and going crazy trying to figure out what else it could be. I moved away, but while suffering badly with my issue recently, something told me to call back just to double check the results. Glad I followed my gut! The receptionist (Jennifer) told me that one of my tests was POSITIVE! I was STUNNED yet relieved because it was the only explanation. Jennifer demonstrated no regret or concern other than telling me to go see another doctor (aka fork out another $100+). She was, as many others have said, cold and robotic. She wasn't even remotely apologetic until I made it clear how shocked and upset I was to not have been give the correct results a year and a half ago. I requested Dr. Rakhshani call me to confirm my results (as should've been done a year and a half ago when I paid for it) so I could hear the diagnosis directly from her and move forward. She still hasn't called, despite me calling daily to see where I am in the "cue" (and Jennifer being rude every time). I understand I'm not a priority, esp since I'm not going to be a "paying customer" anymore, but it would take less than 5 minutes to look at my test results and call me to confirm, and give me a prescription... It's the LEAST they could do after screwing up a year and a half ago. I wouldn't be surprised if it was Jennifer who didn't give me the correct results over the phone which would explain why she wasn't eager to help. Even if I still lived in OC, I would NEVER go back to this doctor's office. It's not so much the mistake in giving me the correct test results that has me so angry, it's the lack of concern, desire, and sense of urgency to make it right.

I have been a patient of the Doctors for years. She is a very caring individual, gentle and great bedside manner.