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Dr. Russell S Thomas Is this you?

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14 Ratings • 3 Comments

4.1
  • 9
  • 2
  • 1
  • 0
  • 2

Quality Rating

Highly Satisfied

Wait Time
27.8 min
Easy Appointments
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time With Me
Appropriate Followup

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Showing 12 of 14 Ratings

Great Doctor. BEYOND HORRIBLE OFFICE!

Buyer beware. Northside Family Medicine and Urgent Care is being run by a bunch low class, no talent people that DO NOT CARE enough to be professional and at the top of their industry. I've been coming to this office for almost 10 years and I've seen the best and the worst. Dr. Russell Thomas is truly an amazing doctor and I am sure he is also a great mentor. However, it is unfortunate that is he confined to only this office to practice out of. This might be a personal choice to which I respect but he could be a much better doctor he had the proper tools and people at his disposal. As for the Urgent Care side of this story... well, I would rather pay for emergency services than pay for urgent care just to be told by the urgent care staff that I should go to the hospital. There was once a time where I cut my hand really bad, and the awesome staff at the time (5+ years ago) took care of me and stitched the wound up. Now, this place won't even administer an IV. There is nothing Urgent about this place except for their need to talk and gossip to each other. Goodbye Dr. Thomas. It was fun while it lasted.

Wait time
30 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown
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I prefer an office that is efficiently run.

The office is clearly poorly run. You might be greatly inconvenienced if you rely on what the staff tells you. Even if they call you to confirm. Mistakes happend but an apology might have gone a long way but what do you expect? Not a good experience, at all.

Easy Appointment
Promptness
Friendly Staff
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Good listener who really cares about the patient

Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown

Four Stars

Five Stars

Five Stars

Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown

Five Stars

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown

Five Stars

Four Stars

Five Stars

One Star

Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown

Five Stars

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